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Customer Service Representative

4 months ago

Victoria, Canada Fountain Tire Full time

Overview:

- Fountain Tire Victoria is searching for a friendly and dedicated individual to perform
**Customer Service** duties. This is a support role that will require a wide variety of tasks to help out with the sales and technician staff.

As part of the front-line staff, the Customer Service Representative is responsible for ensuring that all customers are provided with top-notch customer service and assisting the counter staff and technicians with a variety of tasks.

Your duties will include:
- Greeting and communicating with customers on all aspects of repair-
- Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.-
- Moving vehicles to and from the shop- Checking in vehicles- Scheduling customer appointments for tire and mechanical service.-
- Ensuring that all products are billed accurately to the customer.-
- Completing proactive calls to customers to determine their satisfaction level with the service received.**What does it take to get on track?**- Previous experience in the automotive aftermarket industry or a passion for automotives are an asset-
- Excellent customer service and time management skills-
- 1 to 2 years of retail Customer Relations and or Customer Service are an asset-
- Strong interpersonal skills with ability to build a team and work as a team.- Ability to work well under pressure in a fast paced, ever changing high-volume environment- Current, valid driver’s license is essential and non-negotiable**What do we offer?**
**At Fountain Tire, you’ll have a great place to work**:

- Competitive Compensation - $18-$20/hour based on experience
- The opportunity to work with an excellent team and great customers
- Regular day shifts
- Great discounts for you and your family on tires, parts and mechanical services
- Health, Dental and Vision Benefits and RRSP Matching Program
- The opportunity to enter our management training program to become a store Manager/Partner