Customer Service Specialist

2 months ago

Richmond, Canada City of Richmond BC Full time

**Customer Service Specialist**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
**Examples of key responsibilities include, but are not limited to**:

- Ensuring adequate staffing coverage in all areas of the Customer Service Section to maintain a seamless workflow and respond promptly to inquiries from internal and external customers.
- Providing comprehensive training, mentorship, and guidance to junior staff members, empowering them to deliver exceptional customer experiences.
- Drafting, updating, and maintaining process and procedure documents, ensuring efficient operations and adherence to the highest service standards, ultimately enhancing the customer journey.
- Assisting departmental supervisors in handling special projects and assignments, contributing to innovative solutions for an enhanced customer experience.
- Providing accurate and helpful information, assistance, and guidance to internal and external customers regarding City operations, services, programs, and events, ensuring customers are well-informed.
- Creating service requests and rental agreements and coordinating City Hall tours while ensuring smooth event and meeting set-ups.
- Maintaining awareness of City activities, programs, and political issues, while diligently monitoring information sources for accuracy so customers receive accurate, consistent and up-to-date information.
- Processing a variety of permits diligently, ensuring completeness and accuracy to streamline approval procedures.
- Supporting the needs of the Customer Service Section by performing various administrative tasks as required.

**Knowledge, Skills & Abilities**:

- Possess considerable knowledge of Point of Sale (POS) cashiering and clerical methods.
- Sound knowledge of relevant bylaws, procedures, policies, and regulations related to the work performed.
- Sound knowledge of departmental reference material and automated information systems related to the work performed.
- Sound knowledge of the roles of other departments to ensure seamless coordination when assisting customers with various inquiries.
- Ability to train, mentor and coordinate the work of junior staff.
- Ability to perform cashiering duties accurately with mínimal supervision.
- Ability to deal effectively and courteously with the public and maintain effective working relationships with other employees.
- Ability to extract factual information from various sources and to assist in compiling material for departmental handouts.
- Assist customers with rental-related inquiries, coordinate tours, events, and displays, and create rental agreements, ensuring seamless customer experiences.
- Ability to set up AV equipment at City Hall meeting rooms as required.
- Ability to operate a high-volume computerized switchboard.
- Ability to use REDMS or a similar records management system.
- Ability to work in a team environment.
- Ability to multitask, work well under pressure, and handle stressful situations with professionalism, ensuring consistent, high-quality customer experiences.
- Ability to work with mínimal direct supervision and deal tactfully and effectively with the general public, municipal officials and employees.
- Demonstrates resiliency in a municipal environment, navigating uncertainties like COVID-19 and adapting to service delivery changes brought about by digitization.
- Ability to perform physical duties related to the work, which involves moving, carrying, pushing and/or pulling equipment or furniture that may weigh up to 10 kgs (22 lbs).

**Qualifications and Experience**:

- Successful completion of Grade 12 or equivalent, supplemented by up to one (1) year of post-secondary courses related to business administration, communications or customer service plus a minimum of one (1) year of related work experience in office administration and customer service.
- Experience involving public contact in a Municipal environment is preferred.
- An equivalent combination of related education and work experience may be considered.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Temporary Full-Time
- Duration of Appointment:

- 1.5 years
- Salary Range:

- $34.09 - $40.07/hr
- Hours of Work:

- 8:15am - 5:00pm Monday to Friday, on a compressed work-week schedule.
- Application Posted:

- 9/12/24
- External Closing Date:

- 9/25/24
- PCC#:

  • Customer Service Representative

    5 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    5 months ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Specialist

    5 months ago

    Richmond, Canada The World of Kidtropolis Full time

    THE WORLD OF KIDTROPOLIS is an interactive indoor pretend City that provides our guests with an exceptional play experience. THE WORLD OF KIDTROPOLIS provides children, families, school groups, community groups and caregivers a safe, unique and very realistic educational environment which allows kids to do what comes naturally to them: role-playing! As the...

  • Residential Customer Service Representative

    5 months ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Customer Service Representative

    3 weeks ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    Job Title: Customer Care SpecialistJob Summary: We are seeking a highly skilled Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    1 month ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    Customer Care SpecialistWe are seeking a highly skilled Customer Care Specialist to provide exceptional customer service to our clients. The successful candidate will be responsible for responding to inquiries, resolving customer complaints, and providing solutions to meet customer needs.Key Responsibilities:Provide excellent customer service through various...

  • Customer Service Representative

    1 month ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    Customer Care SpecialistWe are seeking a highly skilled Customer Care Specialist to provide exceptional customer service to our clients. The successful candidate will be responsible for responding to inquiries, resolving customer complaints, and providing solutions to meet customer needs.Key Responsibilities:Provide excellent customer service through various...

  • Customer Service Specialist

    5 months ago

    Richmond, Canada City of Richmond BC Full time

    **Customer Service Specialist**: The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs,...

  • Specialist Physicians

    19 hours ago

    Richmond Hill, Canada GMD Specialist Medical Clinic Full time

    GMD Specialist Medical Clinic is expanding and seeking Specialist Physicians to join our established multi-disciplinary clinic, conveniently located in Richmond Hill and North York (NEW!). We are seeking a provider who is: Familiar with and able to provide specialist medical care for a variety of patient demographics, including but not limited to patient...

  • Social & Digital Customer Service Specialist

    7 months ago

    Richmond, Canada Boston Pizza International, Inc. Full time

    **Restaurant Digital/Social Customer Service Specialist** We are looking for a Customer Service Specialist that is passionate about delivering remarkable hospitality to all our guests and will enjoy finding solutions to ensure that every guest experience is exceptional. Someone who enjoys using social sites such as Trip Advisor, Google reviews, Facebook...

  • Customer Service Representative

    2 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a strong understanding of customer service principles and practices. The ideal candidate will have a minimum of two years of customer service...

  • Customer Service Representative

    2 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a strong understanding of customer service principles and practices. The ideal candidate will have a minimum of two years of customer service...

  • Customer Service Representative

    2 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of two years...

  • Customer Service Representative

    2 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a high level of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of two years...

  • Customer Service Representative

    2 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a strong understanding of customer service principles and practices. The ideal candidate will possess excellent communication and interpersonal...

  • Customer Service Representative

    2 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. Key responsibilities include responding to inquiries, resolving customer complaints, and maintaining a strong understanding of customer service principles and practices. The ideal candidate will possess excellent communication and interpersonal...

  • Optometry Customer Service Specialist

    4 months ago

    Richmond, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our clinic as our newest Patient Services Specialist and help us make an impact on the lives of our patients every day. **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and...

  • Customs Clearance Specialist

    2 weeks ago

    Richmond, British Columbia, Canada Ceva Logistics Full time

    Role OverviewCeva Logistics is seeking a skilled Customs Clearance Specialist to join our team. As a Customs Clearance Specialist, you will be responsible for ensuring the smooth clearance of client shipments and merchandise, while maintaining a high level of service, profitability, and cost efficiency.Key ResponsibilitiesRespond to clients' inquiries...

  • Customer Service Specialist

    2 months ago

    Richmond Hill, Canada Smart-One Solutions Full time

    **CUSTOMER SUPPORT SPECIALIST** **A BIT ABOUT US** We are an award-winning Canadian technology company founded in 2016, enthusiastic about smart communities, and we are proud of having created the segment in Canada. Our innovative and proprietary IoT based solutions connect hundreds of smart homes together through a dedicated network to create a smart...

  • Customer Service Representative

    2 months ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time

    Customer Care Specialist OpportunitybeBee Professionals is seeking a skilled Customer Care Specialist to provide exceptional customer service to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with a minimum of two years of customer service experience.Key Responsibilities:Respond to customer inquiries and...