Bilingual (French/english) Customer Service

6 months ago


SaintLaurent, Canada Franklin Electric Full time

**Description**:
Responsible for communicating pro-actively and on a regular basis to ensure the customers’ needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements.

**Key Responsibilities**:

- Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
- Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
- Organize workflow to meet customer timeframes
- Keep records of customer interactions and transactions according to the Company’s Retention Policy.
- Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
- Utilize the Company’s relationship management toolset to facilitate and support the customers’ business requirements and their customer needs.
- Process and reconcile customer accounting transactions.
- Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
- Perform other related duties as required or assigned.

**Skills, Knowledge and Expertise**:

- Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work.
- Completes some moderately repetitive tasks.
- High-level attention to detail, high level accuracy; reliable results
- Effective Communication skills, written & verbal; internal & external
- Demonstrate ability to employ new ideas, concepts and methods
- Team player, professional in all aspects
- Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

**Education and Experience**
- Equivalent of four years of high school (required).
- Three to five years of relevant experience or training in customer service or a related field (preferred).

**Computer Skills**

**Intermediate**:10-key.

**Basic**:Alphanumeric data entry; word processing/ typing.

***

**Certificates and Licenses**
- Prefer individual with WQA certification or willing to become certified.

***

**About Franklin Electric**:
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.



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