IT Support Specialist

3 weeks ago

Québec, Canada InterRent REIT Full time

Our regional office is located in downtown Montreal.

We are seeking an individual with extensive experience in a helpdesk environment providing support for all things IT including desktop, mobile and network devices.
You will be the primary person responsible for supporting local and remote end-users with problem reporting, identification, and resolution. You will be responsible for providing Level 1 support to our end-users and help with onboarding/training as needed.

**Responsibilities will include**:

- Troubleshooting support calls relating technical problems in a desktop support environment;
- Providing on-site support at all Greater Montreal area offices;
- Setting up new PC workstations, printers and other peripherals;
- Troubleshooting PC hardware and operating system software in a network/AD domain environment;
- Troubleshooting low voltage equipment such as Access Control, Intercom and DVR systems
- Troubleshooting all support calls from a ticket queue submitted by end-users
- Support of wireless telecom devices including user support, hardware provisioning (IOS, Android)
- Assisting with the maintenance and support of all servers and network equipment;
- Assisting with projects as required;
- Assisting with wireless telecom user support and hardware provisioning;
- Creating documentation and/or revising training manuals;
- Maintaining asset tracking;
- Coordinating troubleshooting techniques with IT colleagues;
- Researching new technologies and/or products, and
- Repairing and/or coordinating repair of hardware devices.
- Assuming additional responsibilities and completing special projects as needed or directed.

**Qualifications**:

- Fluently bilingual in French and English
- Experience with all variations of Windows Desktop OS (10, 11)
- Experience with Low Voltage devices
- Understanding of Windows Server (2008, 2012,2016), Group policies, Active Directory
- Understanding of Office 365
- Experience with troubleshooting iOS devices
- Thorough understanding of IP networking
- Outstanding people skills and customer service skills orientation
- Able to handle rapidly changing priorities, high visibility-high stress situations
- Excellent interpersonal and telephone skills
- Excellent research skills

**Must Haves**:

- Experience with Cloud Computing concepts
- Microsoft or other industry recognized training and/or certification

Assets and Additional Information
- A+ certification
- Experience with Linux
- Off-site travel will be required
- Corporate hours are 8:30am-5:00pm and overtime/on-call may be required on occasion.

About InterRent

**InterRent REIT (TSX**: IIP.UN), along with CLV Group, have redefined what a property management and multi-family real estate company can be. Backed by 50 years of experience in the industry, we have become market leaders in real estate, property management, acquisitions and new development in our core markets which include the Greater Toronto and Hamilton Area, Ottawa, Montréal and Vancouver.

Why Us?
We love our business - and we’re good at it. It doesn’t take long to learn why we’re different. From regular team events to philanthropic initiatives, we are proud investors in our community and in our teams. It’s why we love what we do and who we do it with. Learn what it’s like to be excited to go to work every day

Perks and Rewards for You
We offer a comprehensive benefit package that includes a competitive salary, paid vacation, paid sick days and an employer paid health plan with family coverage. We have leaders who coach and support your professional development, offer opportunities for career progression, and encourage learning. Our recognition program highlights team as well as individual achievements. Through team and individual contests, charity, social and corporate events our work life offers something for everyone

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