Technical Support
7 months ago
Canada’s First Robotic Café, RC Coffee, is revolutionizing the way people can enjoy their daily fix of the all-important premium quality cup of joe on-the-go. RC Coffee provides the real authentic espresso experience that you’re accustomed to receiving from a high-end café, in a convenient and automated service like you’ve never encountered before.
This position will support the RC Coffee operations of the parent company, KioSoft Technologies - a world leader in unattended payment & kiosk solutions. RC Coffee is in fact the showcase of KioSoft Technologies LLC’s Coffee Kiosk solution. KioSoft has been rooted in Canada since 2003, bringing contactless payment innovation to tire inflators and air vacuums at gas stations nationwide, in addition to car washes and laundry rooms. The company has expanded into Coffee to facilitate automation with ease of use while delivering outstanding quality. KioSoft is offering its Coffee technology to foodservice and hospitality partners in the US and worldwide under a new brand, KioCafé.
We’re looking to add a Technical Support Agent to our team to support technical issues at our RC Coffee locations. You will be required to travel to our various RC Coffee locations across Toronto, ON a daily basis. From time-to-time you may be required to visit our head office located in Etobicoke, ON and warehouse located in Brampton, ON.
Hours of work: Full-time (weekend availability required).
Main
**Responsibilities**:
- Conduct troubleshooting for RC Coffee Kiosks.
- Swap parts as needed.
- Escalate Kiosk issues to appropriate delegates. Keep track of status updates on the issues.
- Maintenance.
- Preparation of opening of new RC Coffee locations and working with the deployment team.
- Other duties as assigned.
**Qualifications**:
- Technical Background (Post-secondary) required.
- Knowledgeable of technical operations and applicable tools and equipment.
- Ability to troubleshoot and swap parts.
- Valid G license in good standing.
- Reliable transportation.
- Computer proficiency in Microsoft Office Suite
- Ability to lift up to 50 lbs.
- Must be a strong team player with a firm, personal commitment towards the business and its customers.
- Strong time and priority management skills.
- Please Note:_
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