Service Advisor

3 days ago

Concord, Canada Seven View Chrysler Ltd. Full time

The Service Consultant greets their customers in a timely and friendly manor, documents their customers concerns on a work order. They upsell recommended maintenances and services based on time and mileage of customers vehicle. The service advisors communicates with their customer throughout the day with updates and any additional repairs requiring authorization. Advisors help manage the service work flow in the service department by working with tower operator. The Service Consultant must deal with the customer needs relating to the service or repair of their vehicles while ensuring each customer is treated as an individual, with care and respect. Consultants must maintain a high CSI score to ensure customer retention to the Dealership. The Service Consultant must be mindful of shop loading and act on value-added opportunities.

Establishes and maintains good working relationships with customers to encourage repeat and referral business. Looking for opportunity for growth, come join a winning team Dealership experienced required
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership’s guidelines
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
- Greets and accommodates walk-in customers promptly; provides timely, friendly professional service
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry; assists in diagnosing vehicle problems.
- Estimates cost and completion time/settles customer accounts.
- Consults with technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
- Maintains a **1.5 to a 2.0 hours per work order**.
- Achieves an **individual Service Advisor CSI score that is at or above FCA** national average.
- Communicates with customer about status of work; discusses vehicle work with the customer; explains completed work and all charges to the customer
- Advising the customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
- Looks into customer history; inspects vehicle and recommends additional needed service.
- Checks on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Obtains customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Obtains customer’s signature on repair orders and provides customers with a copy.
- Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
- Reviews the invoice details with the customer.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
- Organizes the logistics of customer service vehicles and insurance for the customer.
- Calls all customers after the work to ensure satisfaction.
- Understands the customer service measurements within the brand network.
- Maintains a professional appearance at all times.
- Feed required work to the workshop using correct labour and completion times.
- Ensure invoice is paid promptly.
- Ensure that the work area is kept clean.
- Performs other tasks, based on management requirements and instructions.
- Establishes knowledge base of auto industry competition.
- Maintains an awareness of, and complies with, safety regulations and hazardous waste disposal.
- Utilizes basic technical knowledge to develop potential cause of problems.
- Suggest additional services that the service department offers.
- Explains technical information about repairs to customers.
- Keeps up-to-date on all information pertinent (e.g., dealership policies and procedures) to the Service Consultant position; acquires necessary training as required.
- Shows honesty toward customers while showing empathy for their problems and concerns.
- Is trustworthy and easily liked by others
- Is well organized and thorough.
- Clearly understands issues and demonstrates a willingness and desire to follow through on what needs to get done.
- Is responsible and dependable
- Takes ownership over problems and shows creativity in dealing with difficult problems.
- Is hard working and enthusiastic.

**Qualifications**:

- A valid Ontario driver’s license and a clear driving record.
- Must have Dealership experience
- Has an ability to upsell recommended maintenance services 1.5 to 1.8 hrs per RO
- Motor industry or other retailing experience in a

  • Automotive Service Advisor

    3 months ago

    Concord, Canada CK MOTORS INC. Full time

    **Join Our Team as an Automotive Service Advisor!** Are you passionate about cars and delivering exceptional customer service? Want to work in a high-energy, positive environment where customers leave happy, and the team supports each other every step of the way? We’ve got an exciting opportunity for you! **What We Offer**: - **Hourly + Commission...

  • Automotive Service Advisor

    2 months ago

    Concord, Canada CK MOTORS INC. Full time

    **Join Our Team as an Automotive Service Advisor!** Are you passionate about cars and delivering exceptional customer service? Want to work in a high-energy, positive environment where customers leave happy, and the team supports each other every step of the way? We’ve got an exciting opportunity for you! **What We Offer**: - **Hourly + Commission...

  • Automotive Service Advisor

    2 months ago

    Concord, Canada CK MOTORS INC. Full time

    **Join Our Team as an Automotive Service Advisor!** Are you passionate about cars and delivering exceptional customer service? Want to work in a high-energy, positive environment where customers leave happy, and the team supports each other every step of the way? We’ve got an exciting opportunity for you! **What We Offer**: - **Hourly + Commission...

  • Compensation Advisor

    4 weeks ago

    Concord, Canada Toromont Cat Full time

    Compensation Advisor The Compensation Advisor supports the development, implementation and administration of compensation programs, policies, and procedures. Executes compensation functions, including job evaluations, and associated analysis. The compensation advisor will also support the annual compensation review process, performance incentive program...

  • Compensation Advisor

    4 weeks ago

    Concord, Canada Toromont Cat Full time

    Compensation AdvisorThe Compensation Advisor supports the development, implementation and administration of compensation programs, policies, and procedures. Executes compensation functions, including job evaluations, and associated analysis. The compensation advisor will also support the annual compensation review process, performance incentive program...

  • Compensation Advisor

    4 weeks ago

    Concord, Canada Toromont Cat Full time

    Compensation AdvisorThe Compensation Advisor supports the development, implementation and administration of compensation programs, policies, and procedures. Executes compensation functions, including job evaluations, and associated analysis. The compensation advisor will also support the annual compensation review process, performance incentive program...

  • Junior Parts Advisor

    6 months ago

    Concord, Canada Porsche Centre Vaughan - Pfaff Automotive Partners Full time

    Are you passionate about automotive excellence and possess exceptional organizational skills? We are seeking a dedicated and enthusiastic Junior Parts Advisor to join our dynamic team at Porsche Centre Vaughan. Reporting to the Parts Manager, you will be responsible for the picking of parts and their delivery to internal customers and helping to maintain a...

  • Parts Advisor

    4 months ago

    Concord, Canada Kenworth Truck Centres Full time

    We have an opening _**NOW **_for an experienced Parts Advisor with Industry experience for our busy **Concord **Branch. If you have 2- 5 years of previous over-the-counter Heavy Duty Parts experience dealing with walk-in and telephone customers and can provide top-notch customer service to all customers then we are looking for you. If you do not have...

  • Program Advisor

    6 months ago

    Concord, Canada Yorkville University Full time

    About Us: The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...

  • Program Advisor

    6 months ago

    Concord, Canada Yorkville University Full time

    About Us: The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...

  • Inside Sales Advisor

    6 months ago

    Concord, Canada Insurance Supermarket Full time

    Hiring: Inside Sales Associate - Life Insurance_ - We are looking for **What you will do**: - Manage incoming advisors’ inquiries (case consultations, illustration and technology support, product queries and training, etc.) - Initiate and/or follow up on sales communications on a timely basis, identify new sales opportunities and answer questions about...

  • Compensation Advisor

    1 month ago

    Concord, Ontario, York region, Canada Toromont Cat Full time

    Compensation AdvisorThe Compensation Advisor supports the development, implementation and administration of compensation programs, policies, and procedures. Executes compensation functions, including job evaluations, and associated analysis. The compensation advisor will also support the annual compensation review process, performance incentive program...

  • Occupational Health and Safety Advisor

    2 months ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 503076 Work Type: Full Time **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you...

  • Occupational Health and Safety Advisor

    2 months ago

    Concord, Canada CRH Canada Full time

    **Job ID**: 503076 **Work Type**: Full Time It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change...

  • Occupational Health and Safety Advisor

    4 weeks ago

    Concord, Canada CRH Canada Full time

    Job ID: 503076 Work Type: Full Time **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at change as an...

  • Service Scheduler

    6 months ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    The Preventative Maintenance Service Scheduler, is responsible for ensuring customer satisfaction and the timely and accurate execution of PM Services. The Preventative Maintenance Service Scheduler, will also be responsible for WIP (Work-In-Progress) administrative tasks for the Preventative Maintenance Service department and supporting the PM Business...

  • Parts Technician

    6 months ago

    Concord, Canada Joe Johnson Equipment Toronto Full time

    **Parts Technician / Advisor** **LOCATION**:Concord, ON (Langstaff & Dufferin area) **WORK ENVIRONMENT**: Warehouse, Shop, Office **TYPE**:Full-Time (Monday-Friday Dayshift) **COMPENSATION**:Base Salary + Profit sharing bonus opportunity Benefits 100% paid for by the organization Vacation & Paid personal days **SUMMARY**: - The Parts Technician will...

  • Service Scheduler

    6 months ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    The Preventative Maintenance Service Scheduler, is responsible for ensuring customer satisfaction and the timely and accurate execution of PM Services. The Preventative Maintenance Service Scheduler, will also be responsible for WIP (Work-In-Progress) administrative tasks for the Preventative Maintenance Service department and supporting the PM Business...

  • Manager, Admissions

    2 months ago

    Concord, Canada Yorkville University Full time

    About Us: We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply...

  • Parts Advisor

    6 months ago

    Concord, Canada Crown Lift Trucks ULC Full time

    We are currently hiring a Parts Customer Care representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...