Parts Technician

6 months ago

Concord, Canada Joe Johnson Equipment Toronto Full time

**Parts Technician / Advisor**

**LOCATION**:Concord, ON (Langstaff & Dufferin area)

**WORK ENVIRONMENT**: Warehouse, Shop, Office

**TYPE**:Full-Time (Monday-Friday Dayshift)

**COMPENSATION**:Base Salary + Profit sharing bonus opportunity

Benefits 100% paid for by the organization

Vacation & Paid personal days

**SUMMARY**:

- The Parts Technician will be responsible for assisting with the daily operations of the Parts department_ _including delivering optimal customer service and parts knowledge to internal (Rentals, Sales and Service Departments) and external customers. This position performs a variety of duties including providing price quotations, checking inventory for product availability, providing delivery dates to customers and verifying prices._

**ABOUT YOU**:

- Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization.
- Ability to prioritize and organize workload in a fast-paced environment.
- Basic mathematical skills
- Able to work efficiently as a part of a team as well as independently.
- Detail-oriented individual with a strong work ethic and positive team attitude
- Ability to lift up to 50lbs frequently throughout the workday.

**POSITION REQUIREMENTS/QUALIFICATIONS**:
**_ Education/ Certification: _**
- Valid driver’s license with a clean driver’s abstract
- Must have a forklift license or willing to obtain

**_ Experience: _**
- 2+ years’ experience in a heavy equipment, construction or automotive parts and/or service environment
- Strong computer skills including Microsoft Office and ERP/Inventory Management systems
- Mechanical aptitude or previous exposure to heavy equipment parts

**POSITION RESPONSIBILITIES**:

- Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
- Receive, provide and issue purchase orders and receipts of goods
- Research availability of parts, either within the facility or from other resources as necessary
- Search part numbers using a computer or standard catalogue
- Mark materials with identifying information to communicate parts allocations to service work orders
- Maintain communication with Shipping/Receiving, suppliers and customers to ensure efficiency within the parts department
- Provide and maintain accurate back order reports
- Effectively sell and cross-sell parts referencing active campaigns or promotions
- Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
- Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
- Participate in training to remain up to date on products represented by JJE and new/revised protocols
- Process a variety of reports in written and electronic form (e.g. requisitions, paperwork, reports, etc.) to distribute information and/or materials to appropriate parties.
- Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
- Other duties as assigned by your Manager
- On-call coverage as required

**SAFETY DUTIES & RESPONSIBILITIES**

**Employees must**:

- Work in compliance with the appropriate safety legislation/regulations/safety policies
- Report any known workplace hazard or safety violations
- Cooperate with their workplace’s Safety Committee or health and safety representative
- Use any safety equipment, protective devices or clothing required
- Not remove or make ineffective any protective device required by the Company or by the regulations.

**OTHER DETAILS**

**_Travel Expectations_**:

- 2% -5% for pick-ups and deliveries

**_ Physical Demand:_***
- Frequently required to lift and move moderately heavy objects
- Frequently required to remain in a stationary position

**WHY WORK AT JJE?**
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition_

**WHO WE ARE**:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support va

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