Learning and Development Coordinator

7 months ago

Kananaskis Village, Canada Pomeroy Lodging LP Full time

**_Learning and Development Coordinator_**

**THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.**
- Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today_

**The Role**:
We are seeking a dynamic professional who is a people person and thrives in helping others learn and develop.

**Job Duties**:

- Oversee all departmental training initiatives, including conducting new employee orientation sessions, technical job training, and feedback sessions, while effectively utilizing various brand service toolkit training resources.
- Facilitate and deliver essential core training programs with a genuine, personalized approach, adhering to corporate/brand training and development initiatives. These programs include but not limited to Orientation, Service Excellence, leadership skills development, management development program, coaching and performance feedback.
- Maintain updated curriculum database and training records for all employees.
- Ensure new hires undertake mandatory training including resort, departmental, and Marriot Global Source training programs.
- Help employees identify specific behaviors that will contribute to service excellence.
- Uses effective training techniques to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Demonstrates knowledge of the uniqueness of each audience, including delivery adjustment to the various learning styles represented, as well as for any special needs that could affect the learning.
- Verifies participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.
- Perform administrative support duties for the Joint Health & Safety Committee (JHSC) meetings such as: scheduling meeting logistics; taking meeting minutes; coordinating and tracking outcomes of safety walkthroughs; and sharing documentation with applicable departments.
- Ensure performance reviews are uploaded to the employee file and provide direction/reports to departments monthly for completion.
- Support the People and Culture department as part of the day-to-day operations.

This position will interact with all levels of stakeholders in the organization from Senior Management to Front Line employees; always focused on displaying a professional presentation and sophisticated communication with a high degree of coaching and mentoring skills; must possess high energy along with the ability to be measured and thoughtful when required.

**Experience and Educational Requirements**:

- Minimum of 2 years’ experience as a Facilitator/Coordinator.
- Post-Secondary education (Hotel Management / Education / Business) is an asset.
- Proficiency in attentive listening, comprehension, and effective communication skills, both written and verbal is required.
- Ability to work well with diverse groups of people, including employees, managers, and external stakeholders.
- Passion for effective communication, be able to articulate ideas clearly and be comfortable public speaking in front of diverse audiences.
- Exceptional leadership skills, demonstrated ability to lead, inspire and motivate others while exhibiting a high level of integrity and professionalism.
- Previous hotel experience is an asset.
- Excellent eye for quality, detail, and accuracy.
- Proficient in multitasking, delivering accurate work within tight deadlines.

**What we offer**:

- Personal days
- Food and Beverage discounts at our 6 dining outlets.
- Growth and development opportunities.
- Onsite newly-renovated staff accommodations which include a residence convenience store and an employee gym.
- One meal per day in our employee cafeteria (taxable benefit).
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, and golf.
- Shuttle access to Calgary and Canmore.
- Health and Wellness benefits.
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
- Discounted access to our Nordic Spa.*
- Discounted Ski Pass and Golf rates.*
- Free Kananaskis Parks Pass.

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