Client Care Specialist

3 months ago

Edmonton, Canada Tailz Full time

Client Care Specialist

Our Client Care Specialists support our team in providing a fantastic pet care experience by supporting the needs of our clients as they arrive, depart or make reservations for future visits Do you love talking about pets and enjoy the client service experience? Maybe this is the job for you

This position requires a self-motivated, confident individual who can proactively navigate work flow during peaks and lulls. The ability to actively listen to our clients and effectively communicate their needs to our pet care staff is essential. This position requires a detail-oriented individual that can multi-task; clients tend to check in and out in waves, so attention to detail and being able to handle volume with accuracy, organization and efficiency is a must.

We're looking for:

- 2-5 years of successful sales, pet care (reception or administration), service or hospitality experience with one employer preferred.
- Reliable, professional individual committed to great attendance.
- Articulate and pleasant conversational, in-person demeanor.
- Proper grammar and an ability to demonstrate professional etiquette in written communication required.
- Exemplary professional references from previous management are non-negotiable.
- High school diploma required, post-secondary enrollment or certificates/training an asset.
- Good working knowledge of Microsoft Outlooks, Word, Excel, Google Documents, and be willing to navigate new technology that improves our business.
- Provide exceptional customer service to clients in the financial services market
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with account management, transactions, and product/service information
- Collaborate with internal teams to address customer needs and ensure customer satisfaction
- Maintain accurate and detailed records of customer interactions and transactions
- Stay up-to-date on product knowledge and industry trends to effectively assist customers

**Requirements**:

- Previous experience in a customer service role, preferably in the financial services industry
- Strong communication skills, both verbal and written
- Excellent problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills, including knowledge of CRM systems and Microsoft Office Suite
- Attention to detail and accuracy in data entry and record keeping
- Ability to work independently as well as part of a team

**Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management.**

**Job Type**: Part-time

Pay: $15.50-$16.25 per hour

Expected hours: 10 - 22 per week

Additional pay:

- Tips

**Benefits**:

- Store discount

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T5G 0E6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Paid Pet Care: 1 year (preferred)
- Doggy Daycare: 1 year (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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