Customer Service Representative

5 months ago

Guelph, Canada BMO Financial Group Full time

435 Stone Road - Unit Z11 Guelph Ontario,N1G 2X6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$33,850.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the w

  • Customer Service Representative

    3 weeks ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Davidson Contract Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may...

  • Customer Service Representative

    1 month ago

    Guelph, Ontario, Canada Randstad Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Randstad in the Cambridge area. The ideal candidate will have a strong background in customer service and experience working in a manufacturing environment. Key responsibilities will include quoting prices, assisting with freight communication, and entering orders. A high...

  • Customer Service Representative

    4 weeks ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Davidson Contract Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may...

  • Customer Service Representative

    5 months ago

    Guelph, Canada UPI Energy FS Full time

    Customer Service Representative - UPI Energy FS - Guelph, ON GROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance. In addition,...

  • Customer Service Representative

    4 weeks ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Davidson Contract Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns, and ensuring their satisfaction...

  • Customer Service Representative

    1 month ago

    Guelph, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Guelph is seeking a Customer Service Representative to join our team. As a Cashier, you will be responsible for managing customer transactions and providing a positive shopping experience.Key Responsibilities:Process customer purchases and handle cash, credit, and debit transactions.Provide excellent customer service and maintain a...

  • Customer Service Representative

    4 weeks ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Davidson Contract Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesAct as the primary point...

  • Customer Service Representative

    4 weeks ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Davidson Contract Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesAct as the primary point...

  • Customer Service Representative

    4 days ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Davidson Contract Services.This is a temporary position with 40 to 44 hours per week, requiring a Secondary (high) school graduation certificate and less than 7 months of experience.The successful candidate will be responsible for acting as a spokesperson for our...

  • Customer Service Representative

    5 months ago

    Guelph, Canada Transx Ltd. Full time

    **TRANSX GROUP OF COMPANIES** Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and...

  • Customer Service Representative

    1 month ago

    Guelph, Ontario, Canada GROWMARK, Inc. Full time

    Job Title: Customer Service RepresentativeCentral Ontario FS, a division of GROWMARK, Inc., is a dynamic company that offers a unique blend of career opportunities and personal growth. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business results.Key Responsibilities:Provide...

  • Customer Service Representative

    7 days ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    Job Summary: We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Davidson Contract Services. In this role, you will be responsible for providing exceptional customer service, addressing client inquiries, and ensuring timely resolution of issues.About the Role: As a Customer Service Representative, you will be the...

  • Customer Service Representative

    1 month ago

    Guelph, Ontario, Canada Walmart Canada Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Walmart Canada. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, receiving and processing merchandise, and maintaining a safe and clean work environment.Key Responsibilities:Receiving...

  • Customer Service Representative

    5 months ago

    Guelph, Canada Directsave Canada Inc. Full time

    Responsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with patience and empathy - Upsell products or services to customers when appropriate - Enter and update customer information in the database accurately - Analyze customer data to identify trends...

  • Customer Service Representative

    1 week ago

    Guelph, Ontario, Canada Randstad Full time

    We seek to recruit an exceptional Customer Service Representative to join our team at Randstad in Cambridge.The ideal candidate will have a solid background in manufacturing customer service, with experience in quoting prices, assisting with freight communication, and entering orders.Key Responsibilities:Providing top-notch customer service to clients in a...

  • Customer Service Representative

    6 months ago

    Guelph, Canada Wasteco Full time

    **Summary** The Customer Service Representative is part of the first line of contact for our many valued customers. Are you ready to be at the front of shaping a great customer experience? Your mission as a part of a team of professionals in a small entrepreneurial office is to execute on our commitments, service the customer’s needs, and to help drive...

  • Customer Service Representative

    5 months ago

    Guelph, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our growing team at our GUELPH location as a CSR! Part Time Saturdays.** The Customer Service...

  • Customer Service Representative

    6 months ago

    Guelph, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    4 weeks ago

    Guelph, Ontario, Canada Davidson Contract Services Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Davidson Contract Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary point of contact for clients,...

  • Customer Service Representative

    4 weeks ago

    Guelph, Ontario, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities- Act as the main point of contact for customers and create Purchase Orders- Maintain...