Housing Support Worker

5 months ago

Hamilton, Canada Indwell Full time

Come Build Hope and Homes with Us

Housing Support Worker
- Full Time - 12 Month Contract
Hamilton Apartments Program, Perkins Center - Hamilton, ON
**Salary**: $45,000-$53,500

**Position Description**: Working within the Hamilton Apartments team as a Housing Support Worker, you will be responsible to provide tenants in Indwell's independent living apartments with supports that help them maintain health and housing. The Hamilton Apartments team is an interdisciplinary team that supports several buildings that provide our standard level of supports. Throughout our buildings, we support diverse tenant communities, including some buildings that are supported in partnership with Indigenous organizations.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

**About Us**: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

**What our Tenants say**:
"The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you." "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want." "An affordable rent. It’s huge, it’s huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

**Hours of Work**: Full time 12 month contract, 40 hours per week. Primarily Monday-Friday daytime hours, with some flexibility required to meet program needs, including evening and weekend hours. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters.

**What you will be doing**:

- Providing direct and indirect support to individuals and tenant communities
- Promoting trust and positive rapport with tenants
- Supporting and advocating for tenants to connect with appropriate health, cultural and community supports
- Coming alongside individuals to achieve their goals, balancing support with tenant empowerment and independence
- Reinforcing individuals’ spirituality, culture, life skills and social and community skills
- Planning and facilitating access to social, cultural, recreational and health promotion programs in coordination with the interdisciplinary team
- Supporting and coordinating volunteers
- Rent collection, pest management, and other landlord responsibilities
- Maintaining a safe and healthy environment

**What you will bring**:

- Strong communication, listening, interview and assessment skills, as well as critical thinking and problem-solving abilities
- Demonstrated ongoing learning and experience around supporting diverse individuals and communities (ie. cultural safety, anti-racist and anti-oppressive practice, etc.)
- Ability to work collaboratively within teams and with community social service agencies and partners
- Written, verbal, time management and organizational skills
- A client centered approach, using trauma-informed strategies to support residents
- A warm, sensitive and caring approach with a genuine interest in supporting a diverse population of people living with mental illness
- Effective crisis intervention and conflict management skills
- Ability to work independently, be flexible, organized, responsible and take initiative
- A knowledge of local community resources and support systems and landlord-tenant relations is beneficial.

**We want you to thrive**:

- Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year
- Employee Assistance Program
- primary care and professional consulting services
- New Staff Orientation Days
- Professional and Personal Development
- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
- Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

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