Service Advisor

1 week ago

Truro, Canada Go Powersports Limited Full time

Go Powersports Ltd. is growing and requires a personable and motivated **SERVICE ADVISOR** for their Collingwood Corner Location

As a **SERVICE ADVISOR **for Go Powersports Limited, you will be responsible for managing the service & maintenance of new & used customer units, while delivering superior customer service

**Service Advisor Duties & Responsibilities**
- Provide world-class customer service for in-store and telephone/online inquiries,
- You will assist customers in determining their present repair or maintenance needs, documenting relevant customer vehicle data,
- Provide education to customers regarding the vehicle parts and the benefits of standard maintenance needs & schedules,
- Book and manage service appointments in all aspects of customer care;
- Schedule appointments for maintenance services, warranty work and repairs,
- Complete appointment reminders to ensure Service schedule is complete,
- Complete Service follow-up calls to ensure customer satisfaction.
- Collect & post payments (debit, credit card, cash & EFT),
- Work with Service Technicians and ensure their parts needs are being met,
- Direct Service Expeditor to best support Service Technicians in order to optimise billable hours,
- Collaborate with all departments in order to best serve our customers,
- Follow, maintain and complete service standards and training standards,
- Be a committed, reliable team-player,
- Manage cash float balance in cash drawer and submit daily cash reports,
- Be driven to attain individual & company goals & targets,
- Work on special projects and contribute to team effort.

**Requirements**:

- You have excellent communication skills and can actively listen to our customers to ensure their needs are understood and are being met
- As a team-player, you contribute towards an amicable and fun team atmosphere
- As a quick learner, you are eager to absorb product information, complete training and adapt to a rapidly changing market
- This position requires you to have moderate computer proficiency, strong organizational skills
- You have a valid driver’s license and are willing to provide a Driver’s Abstract

**Why Go Powersports?**
- Competitive performance based compensation package with excellent health and dental benefits plan
- Company discounts on awesome products
- Ongoing training and professional development to further your career goals

**About Us**

Go Powersports Limited is a perennial top-ten BRP dealer in Canada and has four times been recognised as BRP’s district dealer of the year. In 2021 we were BRP’s National Off-Road Dealer of the Year for Canada.

We are the only authorized dealer in Western Nova Scotia for BRP and CFMoto. We sell CanAm off-road & on-road vehicles, SkiDoo snowmobiles and SeaDoo personal water craft and pontoon boats. We also sell and service Manitou and Alumacraft boats, Mercury outboard engines, and Sealver wave boats. We are Nova Scotia’s only Piaggio and Vespa scooter dealers.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Are you able to reliably commute or relocate to Collingwood Corner, Nova Scotia?

**Experience**:

- service advisor: 1 year (preferred)

Work Location: In person

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