Service Advisor

5 months ago

Truro, Canada Mackay's Truck & Trailer Center Ltd. Full time

Service Advisor

Mackay's Truck & Trailer Center Ltd. - Truro, NS B2N 1B1

Job description

Position: Service Advisor MacKay’s Truck and Trailer Center Limited, Truro Location

MacKay’s Truck & Trailer Center is a well-established family-owned business with over 40 years experience operating a full-line Volvo, Mack, and Hino Truck dealership, with locations in Truro and Dartmouth, Nova Scotia.

We currently have a job opening for a permanent full-time Service Advisor working
Monday to Friday with a Saturday rotation. Truro Truck Center operates an 18 bay fast paced repair shop, and the Service Advisor must be able to multi-task and work under moderate pressure. The advisor must be able to work well both independently and with the team to ensure smooth communication between the front counter, the service shop, the parts department, and the warranty department.

Duties will include, but are not limited to**:Greeting customers in a prompt and courteous manner ** Answering incoming calls for service **Communicating with the customers regarding the status of their vehicles ** Sending and presenting quotes and estimates to customers to get approval for the required work
**Scheduling appointments ** Advising customers on recommended OEM maintenance work and other preventative maintenance items that may be recommended **Providing follow up and revised quotes and estimates**
Performing the Dealer Service Advisor training to obtain a Master Service Advisor certificate **Complying and maintaining all Dealer requirements ** Any other duties as assigned

Required Skills **Strong customer service skills ** Highly motivated and self-directed
- Excellent communication, presentation, and organizational skills **Ability to build relationships and prospect new accounts Required Experience ** Industry experience and/or a comprehensive knowledge of heavy truck and trailer industry is considered and asset **Previous Service Advisor/ Dispatch experience is considered an asset. ** Knowledge of CDK/ ADP and ARI is also considered an asset.

The position offers a competitive compensation package that includes medical/dental benefits and a matching RPP plan.

Only successful applicants will be contacted. No phone calls please.

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday with a rotational Saturday shift.

Work Location: Truro, NS

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Truro, NS B2N 1B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Truro NS

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Truro, NS B2N 1B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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