Manager, IT Service Management

6 months ago

Winnipeg, Canada Workers Compensation Board of Manitoba Full time

The Manager, IT Service Management is responsible for the implementation and administration of quality IT services including IT Service Desk, End User Computing and Enterprise Collaboration tools that meet the requirements of the organization. This position is also responsible to provide leadership and guidance to the IT Service Management (ITSM) team for all management functions of the unit.

**Job Duties**:

- MANAGING UNIT- Manages staff and labour relations issues and provides leadership, guidance, support and direction to the unit including: hiring staff, conducting performance reviews and follow up, identifying training and development needs, coaching and motivating staff; and coordinating work activities and deciding on disciplinary action up to and including dismissal where necessary
- Fosters the development of a multi-disciplinary team approach
- Prepares and manages the unit’s budget and is accountable for meeting budget targets and goals
- Continuously evaluates, develops/selects, and implements the unit’s service delivery competencies, methods, and tools
- Plans, directs, and oversees the management, delivery, and coordination of a portfolio of projects for the unit
- Establishes, authorizes, and oversees the implementation of training and development programs for the staff
- Cascades branch operational objectives, ensuring staff are meeting established standards and practices and, where necessary, makes improvements to work processes
- Ensures all staff are cognizant of, and subscribe to, their responsibilities to protect the confidentiality and privacy of information and addresses any breaches as appropriate
- Manage staffing workload allocation, review and approve monthly time tracking for all branch resources and prioritize work against operational objectives and planned commitments

IT SERVICE MANAGEMENT- Manages the unit responsible for IT Service Desk, End User Services including personal computing, mobile services, print and IT Service Management processes (Incident, Change, Configuration, Problem, Asset Management)
- Manages and oversee the organization's ITIL focused service desk, using continuous improvement to ensure efficient operation and resolution of technical issues and IT service requests
- Acts as a senior escalation point for troubleshooting end-user computing devices and related issues including deployments, patching and updates, and operating system imaging within WCB's environment
- Establishes and implement ITIL standards across all IT functional areas and services
- Gathers and reports on operational metrics, accomplishments, and service level performance for regular leadership updates and meetings
- Develops and maintains the strategic vision and roadmap for all end user services including software, hardware, patches and interoperability across all platforms
- Tracks business case outcomes for ITSM related initiatives including cost, benefits, and risk
- Ensures alignment of end user technology products and services with business requirements
- Develops, negotiates and refines IT Service Desk SLAs based on business need
- Aligns end user strategies with business goals, and provides guidance and consultation to IT and business leaders on projects that require enterprise-wide solutions
- Maintains awareness of existing/new industry and technology trends, and makes recommendations for implementation of new/upgraded systems and technologies
- Designs, executes, and maintains Major Incident handling processes, including communications protocol, priority matrix, and incident reporting
- Performs Major Incident Manager role for all SEV1 technical issues/system outages, assesses the business impact and oversees resolution activities
- Monitors incident trends and anticipate potential problems for proactive resolution
- Manages IT’s communication with the end-user community to ensure it is thorough, professional, and service-oriented
- Develops and maintains a clearly defined and accessible IT service catalog including SLAs for each service

MANAGING SERVICE PROVIDERS- Procures IT services and/or contractors in accordance with WCB standards and practices
- Establishes and maintains vendor relationships
- Develops a service provider network and manages relationships with contractors, including monitoring performance, service deliverables and achievement of milestones

**Qualifications**:

- Completion of a recognized degree or diploma program in an IT related discipline
- Combination of (10) years IT Service Management and End User Services domain experience (e.g. Incident, Change, Problem, Configuration, Asset Management, Desktop, Mobile Services etc.), including minimum three (3) years of progressive IT leadership experience supervising/managing IT professionals, preferably in a large, unionized environment
- Strong technical knowledge of common infrastructure platforms and cloud based offerings including Infrastructure as a Service (IaaS) and Platform as a Service (Pa

  • Resident Manager

    3 weeks ago

    Winnipeg, Canada Resident Manager Full time

    **Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...

  • Manager On Duty

    6 months ago

    Winnipeg, Canada MLS Management Full time

    MLS Management is a local family owned and operated company who operates 6 hotels in the Manitoba and Saskatchewan market. We are looking for an experienced manager to help run one of our largest hotel compound operations. Ellice Hotel Compound overseeing: Residence Inn by Marriott Fairfield Inn and Suites by Marriott Homewood Suites by Hilton This role...

  • Assistant Manager

    3 months ago

    Winnipeg, Canada Call It Spring Full time

    JOB OBJECTIVE Support the Store Manager in all tasks necessary to the efficient operation of the store. Provide prompt and courteous service to customers in order to maximize sales and customer service, so as to promote the company’s image of quality and professionalism. STATUS Reports directly to the Store Manager and works closely with the District...

  • Automotive Service Manager

    1 month ago

    Winnipeg, Canada St Marys Automotive Service Full time

    Education: No degree, certificate or diploma - Experience: Experience an asset - **Tasks**: - Manage staff and assign duties - Determine merchandise and services to be sold - Locate, select and procure merchandise for resale - Plan, organize, direct, control and evaluate daily operations - ** Supervision**: - 3-4 people - ** Transportation/travel...

  • Lounge Manager

    6 months ago

    Winnipeg, Canada MLS Management Full time

    MLS Management is a locally owned and operated company who had a wide variety of hospitality properties. This includes Tapp's Neighbourhood Pub adjoined with EconoLodge Winnipeg South and The Craft Beer Market. Quality Inn and Suites adjoining with WinnCity Pub and The Craft Beer Market. We are looking for an experienced manager to help keep the fun, lively...

  • Account Manager

    6 months ago

    Winnipeg, Canada Evident IT Inc Full time

    Account Manager Would you like to work for Great Leaders who view you as a **real person** not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training _every week_ to...

  • Site Manager

    6 months ago

    Winnipeg, Canada ASH Management Full time

    **Company description** A.S.H. Management Group Inc. provides professional property management services to a variety of building owners. ASH is locally owned and operated. **Job description** As a Site Manager you will work on site daily and work closely with residents to ensure client satisfaction. **Responsibilities**: - Collection of monthly rent...

  • automotive service manager

    1 month ago

    Winnipeg, Canada St Marys Automotive Service Full time

    Education: No degree, certificate or diplomaExperience: Experience an assetTasksManage staff and assign dutiesDetermine merchandise and services to be soldLocate, select and procure merchandise for resalePlan, organize, direct, control and evaluate daily operationsSupervision3-4 peopleTransportation/travel informationOwn transportationWork Term:...

  • automotive service manager

    1 month ago

    Winnipeg, Canada St Marys Automotive Service Full time

    Education: Expérience: EducationNo degree, certificate or diplomaTasksManage staff and assign dutiesDetermine merchandise and services to be soldLocate, select and procure merchandise for resalePlan, organize, direct, control and evaluate daily operationsSupervision3-4 peopleTransportation/travel informationOwn transportationExperienceExperience an...

  • Sales Manager

    6 months ago

    Winnipeg, Canada MLS Management Full time

    Overview: We are seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible for leading and managing a team of sales professionals, driving sales growth, and achieving revenue targets. This is a key leadership role within our organization, and we are looking for someone who is results-oriented,...

  • Residence Manager

    4 weeks ago

    Winnipeg, Canada Sunrex Management Ltd. Full time

    **Job Overview** The Residence Manager plays a pivotal role in overseeing the daily operations of residential properties, ensuring a high level of customer satisfaction and efficient property management. This position requires strong leadership skills, exceptional customer service abilities, and a keen understanding of property management practices. The...

  • Property Manager

    6 months ago

    Winnipeg, Canada S.A.M. (Management) Inc. Full time

    Job Summary: We are seeking a highly organized and detail-oriented Property Manager to oversee the daily operations of assigned properties. The Property Manager will be responsible for ensuring the efficient management of residential properties, while maintaining tenant and owner satisfaction. This is a key role that requires excellent communication skills,...

  • Operations Manager

    1 week ago

    Winnipeg, Canada Mennonite Disaster Service Full time

    **About MDS Canada**: The Mennonite Disaster Service Canada (MDSC) staff team mobilizes hundreds of volunteers to respond to disasters in Canada and the United States. Although small, MDSC is growing because of the increasing frequency and scope of disasters in Canada, and an increasing interest in voluntary service with MDS. **Job Overview**: **Start...

  • Property Manager

    6 months ago

    Winnipeg, Canada BRYDGES PROPERTY MANAGEMENT Full time

    **Experienced Property Manager Wanted at Brydges Property Management** Are you a seasoned property manager with a passion for excellence? Brydges Property Management is seeking a dedicated and experienced professional to join our team. **Position: Property Manager** **Requirements**: - Minimum of three years of experience in property management - Strong...

  • Event Manager

    2 months ago

    Winnipeg, Canada Strauss event & association management Full time

    As an Event Manager with Strauss event & association management, you will oversee the event planning and implementation process for in-person events and virtual events. In your role, you will blend your event management and sales experience and provide exceptional customer service as you organize events that exceed client needs and attendee expectations. You...

  • Resident Manager

    6 months ago

    Winnipeg, Canada Brydges Property Management Full time

    **Resident (live-in) Manager Wanted for Rental Building** **Company**:Brydges Property Management Are you an experienced individual with a passion for property management and a strong desire to oversee a prestigious condominium project? Brydges Property Management is seeking a dedicated Resident Manager to take charge of the day-to-day operations of one of...

  • Division Merchandising Manager

    7 months ago

    Winnipeg, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... The Divisional Merchandising Manager is responsible for leading the execution of product...

  • Senior Financial Services Coordinator

    4 weeks ago

    Winnipeg, Manitoba, Canada IG Wealth Management Full time

    The External Transfer In group at IG Wealth Management is seeking a highly skilled Senior Financial Services Coordinator to join our team.We are looking for a detail-oriented and organized individual with excellent communication skills to provide high-quality service to external and internal customers. As a Senior Financial Services Coordinator, you will...

  • Resident Manager

    6 months ago

    Winnipeg, Canada ASTROID MANAGEMENT LTD. Full time

    Residence Manager **Job Summary** We are a leading real estate investment and professional property management company focused on acquiring and managing properties in Winnipeg and Toronto. Our portfolio includes a wide range of managed assets, primarily residential apartment buildings, but also commercial properties. We managed both owner-operated and...

  • Resident Manager

    2 months ago

    Winnipeg, Canada ASTROID MANAGEMENT LTD. Full time

    Residence Manager **Job Summary** We are a leading real estate investment and professional property management company focused on acquiring and managing properties in Winnipeg and Toronto. Our portfolio includes a wide range of managed assets, primarily residential apartment buildings, but also commercial properties. Delivering outstanding results over the...