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Warranty Service Technician

5 months ago

Georgetown, Canada Due North Full time

**Warranty Service Technician**

Do you strive to be amongst the best? Are you a problem solver who enjoys getting to the bottom of difficult situations? Are you a collaborative team-player who considers trust and respect important in building real partnerships? If so, we’re looking for you

This position will be part of the Due North(Previously known as Minus Forty QBD Corp). Our organization is the leading manufacturers of quality refrigerated and frozen food & beverage merchandisers. Our customers find the convenience, and reliability of our innovative merchandisers and business products across North America a key contributor to their business’ success. Our team of focused and friendly professionals at our two locations in Brampton and Georgetown, Canada are always happy to serve our customers, who we have been serving for over 30 years.

**What you will do**
- Assist in product development: working on engineering proto-types, providing constructive feedback, proposing innovative solutions which will aid in creating a successful product.
- Create and track part orders for warrant/non-warrant customers to ensure that inventory is current and accurate.
- Diagnose and repair freezer units onsite.
- Determine and communicate the parts and services that are covered by warranty and clearly explaining additional costs associated with services that are not covered by warranty.
- Calculate and compile order-related statistics, and prepare reports for management
- Inspect units and components for defects, imperfections, or shortages.
- Install freezer components onsite.
- Read and understand engineering drawings and schematics for freezer units and individual components.
- Working closely with Customer Care to provide optimal customer satisfaction.

**What you have to offer**
- Completion of secondary school Completion of some college or other post-secondary programs
- Minimum 2 years experience in a similar position(preferred)
- Experience in refrigeration or similar equipment industry(required)
- Strong background in customer service
- Familiarity in Microsoft Office Suite( e.g. Outlook, Word, Excel)

**What we have to offer**
- Competitive total compensation package
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career
- We favour internal promotions as we recognize our staff’s potential
- We reinvest in the operation, continually investing in new technology, updating the infrastructure and creating more roles for more people.

**How to apply**
- Individuals interested in this position can forward their resume and cover letter directly through the Indeed posting link.
- No agency inquiries please.

**Salary**: $23.00-$25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
To keep our team as safe as possible we have implemented physical distancing in all departments, masks are worn at all times indoors, increase in cleaning and sanitation measures, hand sanitizer readily available, and electronic screening is done daily.

Ability to commute/relocate:

- Georgetown, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Manufacturing: 2 years (required)

Work Location: One location