Service Advisor

7 months ago

Georgetown, Canada Volkswagen Full time

Georgetown Volkswagen is looking for a **Service Advisor**

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers.

**Job Duties**:

- Understand and address customer needs and concerns.
- Keep customers informed about their vehicle's repair progress.
- Follow up to ensure customer satisfaction and address any remaining questions.
- Verify completion of repairs using the Technician Checklist and inspect the vehicle.
- Inform customers of any unexpected incidents during repairs.
- Conduct necessary test drives to confirm issues or involve a technician.
- Ensure stringent quality control for all vehicles undergoing repair.
- Provide accurate labor and parts cost estimates in detail.
- Additional duties assigned.
- Previous experience in the same or similar role preferred
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Ability to problem solve and high attention to detail.
- Loves a fast pace environment.
- Computer skills and understanding of technology.
- Experience with CDK software is considered an asset.

**Why Work for Georgetown Volkswagen**:

- Work-life balance opportunities.
- Job-specific coaching & training programs.
- Grow your career as a part of our "Promote from within culture".
- Comprehensive health and dental coverage.
- Employee wellness & assistance programs.
- Employee vehicle pricing programs.
- Dealership and group social events.
- A family business built by a growing team of family mindsets.

**Salary**:

- Queensway Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace._
- We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions._

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