Manager, Clinical Community Care

4 months ago

Brampton, Canada WellFort Full time

**WellFort is seeking Manager of Clinical Community Care to join our team**

**Manager of Clinical Community Care - 1.0 FTE Fulltime Permanent**

WellFort Community Health Services is a non-profit, values-based organization based in Peel. We provide a wide variety of comprehensive care including primary care, dental, mental health, and chronic disease management with a focus on illness prevention, health promotion and community development. We work with residents and other agencies to increase community capacity. WellFort is committed to providing inclusive, accessible, and sustainable programs and services to a diversely rich community.

Members of the WellFort Family include:

- Bloom Clinic (HIV, Hep C and Harm Reduction)
- Bramalea Community Health Centre
- Diabetes Education Program
- Four Corners Health Centre
- Health n’ Smiles Dental Program
- Supervised Consumption Sight
- Homeless Health Program
- Malton Youth Wellness Hub
- Interprofessional Primary Care Neighbourhood

The Manager, Clinical Community Care reporting to and working closely with the Senior Director, Population Health and Community Initiatives, is responsible for the supervision, guidance, coaching, scheduling and motivation of various interprofessional primary care teams. With a focus on high quality clinical care and harm reduction for vulnerable and structurally marginalized populations, including those experiencing homelessness or precariously housed, and those experiencing mental health and substance use challenges, the manager is responsible for overseeing patient safety and experience, and the successful execution of accountabilities of programs and services. The Manager ensures efficient and effective service delivery through ongoing planning, monitoring and evaluation of its relevant programs and services. This includes program and service development, and community and partner relations. This position establishes and leads an inter-professional team, cultivates strong community relationships, and integrates the work of community-based clinical care with the broader WellFort strategies and priorities.

In collaboration with the Senior Director of Population Health and Community Initiatives, the Manager will foster a culture that embraces patient-centred care, evidence-based practice, innovation, continuous quality improvement, interprofessional collaboration and care that meets the needs of equity-deserving populations. The Manager, Clinical Community Care role will be accountable for the overall performance of multiple primary health care initiatives including the Homeless Health Program and other new and evolving programs.

**RESPONSIBILITIES**
- Plan and coordinate clinical services in spaces inside and outside WellFort’s physical locations (co-located and mobile services)
- Supervise teams of nurses, practical nurses and nurse practitioners and other allied health professionals
- Ensure implementation and sustainment of policies and practices
- Maintain budget and track expenditures/transactions.
- Form action plan to ensure program quality assurance.
- Set clear goals for the teams in alignment with medical directives, organizational priorities and funder expectations and leads by setting a good example and engages the team to achieve goals.
- Identify gaps in service and presents recommendations.
- Participate in monitoring quality indicators including client satisfaction and reporting requirements, as necessary.
- Participate in the development of department specific protocols, through PDSAs and quality improvement initiatives across the center.
- Ensure clinical practice supports to maximize all roles scopes of practice
- Develop policies and procedures to support staff in high quality care delivery and ensure appropriate resourcing within budget to meet client and staffing needs
- Find efficiencies in care delivery
- Monitor practice to ensure all regulatory practices are adhered to
- Work collaboratively with teams to provide education and support to community members and service providers.
- Build new and maintains existing partnerships with primary care, health and community agencies serving priority populations across Peel Region.
- Develop new program delivery methods and offers project management leadership for identified strategic projects.
- Coordinate orientation of new staff, students and volunteers including training requirements
- Lead, guide and support staff, encourage growth and learning, foster a positive culture and ensure resources are used wisely
- Support the Team Lead of the Homeless Health Program with the day to day operations of the program and is accountable for efficient use of resources including staff planning and scheduling
- Prepares budget submissions for / in consultation with the Manager of Finance, the Senior Director and the CEO
- Provide care delivery at any of the office sites as program needs dictate.
- Other duties as assigned.

**QUALIFICATION, EXPERIENCE AND SKILLS**
- R

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