Program Administrative Support

4 weeks ago

Edmonton, Canada City of Edmonton Full time

**Program Administrative Support** permanent

**Job Number***:
**47327**

Do you enjoy working in a challenging, dynamic and fast paced environment? Bring your leadership, administrative and organizational skills to this position to provide our patrons with educational, engaging and memorable experiences

This position offers program administrative support to the Edmonton Valley Zoo, Muttart Conservatory, John Janzen Nature Centre, City Arts Centre & John Walter Museum. Using the knowledge and awareness of facilities and programs the incumbent of this position will be responsible for receiving and responding to reservation requests from the public; consult on customer needs and make appropriate recommendations based on interest, age group and availability of programs and venues, and in turn communicate these needs to the staff delivering the programs.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton’s Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Answering telephone and online queries specific to programs offered, date and time availability, content and costing (for program requests related to educational programs and birthday party bookings)
- Recommend programs most suited to clients needs
- Maintain ongoing updates to resource and reference materials, seasonal program calendaring, venue availability, venue and program capacities
- Payment processing of client account balances due
- Resolving Accounts Receivable inquiries
- Refund processing for credit account balances
- Maintaining resource and material supplies, confirmation contact with clients prior to scheduled date of delivery and issuing program resource materials to group leaders
- Other duties as assigned

**Qualifications**:

- Completion of the twelfth (12th) school grade
- Two years diversified general office experience including working with the general public, tour groups, children and other program users
- Exceptional customer service ability with strong verbal and written communication skills
- Ability to work with mínimal supervision and with a variety of people
- Time management skills with ability set priorities while dealing with a wide variety of concurrent tasks and competing deadlines
- Exceptional interpersonal skills with the ability to work effectively in a diverse team environment
- Hire is dependent upon a Criminal Record Check satisfactory to the City of Edmonton
- Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested

**_ Up to 1 permanent full-time position_**

**Hours of Work**: 40 hours per week, Monday to Friday

**Salary**: $22.361 - $27.765(Hourly) ; $46,689.77 - $57,973.32 (Annually)

**Talent Acquisition Consultant**: JP/SK

**Classification Title***: Clerk II

**Posting Date***: Jul 28, 2023

**Closing Date***: August 4, 2023 11:59:00 PM (MST)

**Number of Openings (up to)***: 1 - Permanent Full-time

**Union***: CSU 52

**Department***: Community Recreation and Culture

**Work Location(s)***: John Janzen Nature Centre, 7000 - 143 St Edmonton T5J 2R7

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