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Program Administrator

3 months ago

Edmonton, Canada Government of Alberta Full time

Role Responsibilities

Are you interested in working in a learning environment where you provide training support services? Do you have a demonstrated track record of efficient program administration while balancing multiple activities in fast paced environments? 

The Program Administrator position is responsible for providing program delivery services for all training/courses provided by the Training Academy (TA) including but not limited to: 
- Sheriff Recruit Training 
- Correctional Services Induction Training – Adult/Youth and Community Corrections
- Community Peace Officer Induction Program

Program delivery services consist of proficient coordination of course information, registration and logistics to maximize the participant experience. This includes:
- Providing proactive service and support to the class lead/sergeant throughout the course/program
- Maintaining tracking systems (including a learning management system) as part of course administration, logistics, and participant training records
- Applying working level technical skills with platforms and systems (M365, LMS, Adobe, student property management, virtual delivery platforms, etc.) to enhance service delivery
- Reserving and ensuring the training space meets the need in terms of size, set-up, necessary equipment, including virtual delivery requirements
- Coordinating induction training graduation and certificate ceremonies; contacting dignitaries to participate; creating event briefings; and preparing award letters and certificates
- Using knowledge, experience and course administration expertise to identify opportunities for improvements
- Providing exceptional customer service when responding to the TA’s general email, answering the main telephone line as well as with frontline reception 
- Support participant requests for certificates, letters, and general course information