Operations Manager

3 weeks ago

Regina, Canada SaskTel Full time

**POSITION OVERVIEW**
Accountable for the Customer experience for all Partner Service/Major Business Customers as it relates to their Assurance process. Accountable for the effective resolution of all Major Business Customer’s product and support issues. Accountable to develop and manage a strong professional business relationship with our Partner Service/Major Business Customers. Accountable to create an environment where employees are empowered to make decisions based on customer needs and corporate goals. Accountable for achieving a high level of customer and employee satisfaction thru effective initiative, coordination and responsiveness to the discipline of customer care and service.

**LEADERSHIP ACCOUNTABILITIES**
**People**
- Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
- Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
- Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
- Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).

**Financial**
- Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.

**Innovation**
- Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
- Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
- Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.

**SPECIFIC ACCOUNTABILITIES**
- Accountable for assurance of SaskTel’s Partner Service/Major Business services on a 24/7 basis.
- Accountable for developing and managing key performance indicators ensuring outstanding customer service consistency.
- Ensures that all troubles meet the overall service objectives for testing, dispatch, updates and MTTR’s.
- Escalates troubles, engages SaskTel support or vendor support to ensure service level commitments are met.
- Facilitates trouble incident root cause identification, analysis, and development of corrective actions.
- Oversees assurance initiatives ensuring services are provided in a manner that meets the expectations of the customer.
- Establishes and maintains regular performance review meetings with customers.
- Liaises between client and SaskTel Corporate Departments to ensure ongoing day to day quality service commitments.
- Assess the performance of staff members using such tools as PFE's for formal feedback, setting individual employee objectives and development plans.
- Develops a knowledgeable, technical and administrative staff to meet the challenges of continual technology advancements through individual and group empowerment, on the job training, and formal training.
- Partners with Customer Services, IT/IS, Marketing, CSG, Network Support and Customers to effectively deliver on service level commitments.
- Accountable for providing as efficient operation by managing all administrative functions including but not limited to:
a. Developing and implementing administrative procedures for leading edge technologies.
b. Tracking of capital and operations budget needs.
c. Tracking of regular staff hours, overtime hours and sick leave.
d. Planning of shift schedules and resources required.

**QUALIFICATIONS**
- University degree in Computer Science, Engineering, Admin or Commerce, OR Technical Institute diploma with related experience OR thorough knowledge in service assurance prac

  • Operations Manager

    4 weeks ago

    Regina, Canada SaskTel Full time

    **POSITION OVERVIEW** Accountable for the effective and efficient delivery of communications services to a diverse group of customers. As SaskTel's management representative in the community, accountable for interfacing with customers on all business issues, establishing and maintaining a strong presence in the community and increasing awareness of SaskTel,...

  • Operations Manager

    3 weeks ago

    Regina, Saskatchewan, Canada BudSense Full time

    Does working on green field product development in the cannabis industry excite you? We are a startup by every sense of the word. BudSense is built from the ground up using our unique cannabis retail industry experience. BudSense is a software solution created to manage retail cannabis product menus and merchandising. BudSense is designed to empower retail...

  • Operations Manager

    4 weeks ago

    Regina, Canada Fresh Tubs Full time

    If you’re a proven leader looking for an exciting new opportunity with a growing business, **keep reading!** Fresh Tubs is a locally owned business serving Southern Saskatchewan. Our team provides bathtub repair and refinishing services to residential and commercial clients, and we pride ourselves on quality workmanship and outstanding customer experience....

  • Regional Operations Manager

    2 weeks ago

    Regina, Canada Paladin Airport Security Services Full time

    Regional Operations ManagerWe are hiring a Regional Operations Manager (Zone 3) based out of the Saskatoon or Regina Airport.Why Paladin? Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.  You receive top industry wagesYou have the opportunity to...

  • Cargo Operations Manager

    4 weeks ago

    Regina, Canada Executive Aviation Full time

    Are you ready to start or take your leadership career in aviation to new heights? If so, we want to chat with you! Executive Aviation is looking for a full-time Cargo Operations Manager to provide exceptional leadership to our new airline cargo handling operation at Regina International Airport (YQR). **Responsibilities** - Manage all warehouse and airside...

  • Building Operations Manager

    4 days ago

    Regina, Canada Saskatchewan Government Insurance Full time

    Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. Out of Scope Multiple Positions- 1 position will be located in Regina- 1 position will be located in Saskatoon Key...

  • Manager, Talent

    4 weeks ago

    Regina, Canada Sephora Canada Full time

    Company: Sephora Canada - Country / Region : Canada - City : Regina - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 225754 - Date of publication: 2023.03.23 POSITION Manager, Talent & Operations PROFILE Job ID: 225754 Store Name/Number: SK-Regina (0592) Address: 2102 - 11th Ave Space #218,...

  • Manager, Talent

    6 days ago

    Regina, Canada Sephora Full time

    **Job ID**: 230063 **Store Name/Number**: SK-SmartCentres Regina E (1594) **Address**: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Talent & Operations, you will be responsible for managing the People and Operations aspects of a specific...

  • Assistant Rooms Operations Manager

    6 days ago

    Regina, Canada Marriott International, Inc Full time

    **Job Number** 23221525 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on...

  • Assistant Rooms Operations Manager

    6 days ago

    Regina, Canada Marriott International, Inc Full time

    **Job Number** 22218500 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Assistant Rooms Operations Manager

    6 days ago

    Regina, Canada Marriott International, Inc Full time

    **Job Number** 22204528 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Operations Manager, Corporate Registry

    6 days ago

    Regina, Canada Information Services Corporation Full time

    Company Name: Information Services Corporation Information Services Corporation (ISC) is hiring a Operations Manager, Corporate Registry, on a full-time, permanent basis. - About us: ISC (TSX:ISV) is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value...

  • Operations Manager in Training

    4 weeks ago

    Regina, Canada Fresh Tubs Bathtub Restoration Full time

    If you’re a proven leader looking for an exciting new opportunity with a growing business, **keep reading!** Fresh Tubs is a locally owned business serving Southern Saskatchewan. Our team provides bathtub repair and refinishing services to residential and commercial clients, and we pride ourselves on quality workmanship and outstanding customer experience....

  • Clinical Operations Manager, Anesthesiology, Regina

    4 weeks ago

    Regina, Canada saskdocs Full time

    Job Description The Clinical Operations Manager, Regina is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s health care goals. Reporting to the Area Department Lead Anesthesiology this position works closely with the and Health System Colleagues in the development and achievement of strategy by...

  • Manager, Guest Experience and Ticket Operations

    1 week ago

    Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. The Manager, Guest Experience & Ticket Operations plays a critical role...

  • Operations Manager, Accommodations Test Centre

    4 days ago

    Regina, Canada University of Regina Full time

    Faculty/Department Student Affairs Unit SA - Accommodations Test Centre Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary **Position Summary**: Reporting to the Manager of the Accommodations Test Centre (ATC), the Operations Manager...

  • Operations Supervisor

    4 weeks ago

    Regina, Canada GWL Realty Advisors Full time

    **About GWL Realty Advisors**: GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to...

  • Building Operator

    3 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently looking to fill a Building Operator position in their Regina, SK location. The Building Operator will be responsible for ensuring properties are effectively maintained. This position will also be responsible for reporting and completing tasks, as requested by the Management Team.Duties & Responsibilities:To operate the heating...

  • Operations Coordinator

    4 days ago

    Regina, Canada BudSense Full time

    Have you been looking for an opportunity with room for growth? Do you have an attention for detail and dynamic problem solving skills that separate yourself from the pack? Does working on green field product development in the cannabis industry excite you? Keep reading. This could be the opportunity you’ve been looking for! **The Team** The BudSense...

  • Building Operator

    4 weeks ago

    Regina, Canada Innovation Saskatchewan Full time

    **Our Company** Innovation Saskatchewan is a government agency that provides recommendations and advice to the Government of Saskatchewan regarding its strategic direction in the areas of research, development, science and technology. Innovation Saskatchewan recently aligned with Innovation Place research and technology parks in Saskatoon and Regina to...