Service Advisor
2 weeks ago
**UNLIMITED POSSIBILITIES AHEAD**
**Position**:Service Advisor
**Status**:Full-Time
**Dealership**:OpenRoad Audi Boundary
**Department**: Service
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.
**A Career at OpenRoad Means You’ll Enjoy**:
- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events
**ROLE & RESPONSIBILITIES**:
- Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with the customer upon delivery of the vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance.
- Identify and give special attention to repeat repairs, and assign the original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies, and procedures.
- Maintain paperwork and ensure the reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:
- Working knowledge of automotive equipment.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia driver’s license, with a clean driving record.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
**JOIN US AND GROW WITH US
-
Band 2 - Labour Relations Advisor
6 days ago
Burnaby, Canada BC Public Service Full timePosting Title- BAND 2 - Labour Relations Advisor- Position Classification- Band 2- Union- N/A- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600 - $98,400 annually- Close Date- 3/23/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch / Division- BC...
-
Band 2 - Disability Case Management Advisor
2 days ago
Burnaby, Canada BC Public Service Full timePosting Title- BAND 2 - Disability Case Management Advisor- Position Classification- Band 2- Union- N/A- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600.00 - $98,400.00 annually- Close Date- 1/12/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch /...
-
Band 2 - Disability Case Management Advisor
11 hours ago
Burnaby, Canada BC Public Service Full timePosting Title- BAND 2 - Disability Case Management Advisor- Position Classification- Band 2- Union- N/A- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600 - $98,400 per annum- Close Date- 3/29/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch /...
-
Burnaby, Canada BC Public Service Full timePosting Title- BAND 2 - Organizational Change Management Advisor- Position Classification- Band 2- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600.00 - $98,400.00 annually- Close Date- 6/27/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch-...
-
Automotive Service Advisor
Found in: Talent CA C2 - 7 days ago
Burnaby, Canada Midas Full timeAutomotive Service Advisor - Assistant Manager At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the...
-
Service Advisor
Found in: Talent CA C2 - 7 days ago
Burnaby, Canada Midas BURNABY 9823 Full timeAt Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.ResponsibilitiesThe Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...
-
Compensation Advisor
7 days ago
Burnaby, Canada Metro Vancouver Full time**Department**:Regional Employer Services **Employee Group**: Exempt **Location**: 4515 Central Boulevard, Burnaby **Our Regional Employer Services Department is seeking a Compensation Advisor who will be an integral member of the Compensation Services team, working together with other Compensation Advisors to provide job evaluation services of a wide...
-
Career Advisor
4 days ago
Burnaby, Canada Simon Fraser University Full timeUnion/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$64,973 to $77,589 annually** - SFU Department Descr: **Beedie School of Business - Undergraduate Programs** - Position Grade: **8** - # of openings: **1** - Biweekly Hours: **72** **About the Role** The Career Services Advisor is responsible for the delivery, implementation...
-
Insurance Advisor, Client Service Centre
6 days ago
Burnaby, Canada HUB International Full timeWho We Are We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the...
-
Insurance Advisor
1 day ago
Burnaby, Canada Westland Insurance Ltd. Full timeWe’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Burnaby, BC at our Metrotown Mall office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...
-
Insurance Advisor
2 weeks ago
Burnaby, Canada Westland Insurance Ltd. Full timeWe’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Burnaby, BC at our Edmonds office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a...
-
HR Services Advisor
1 day ago
Burnaby, Canada 123Dentist Full time123Dentist is Canada’s largest majority dentist-owned network of dental practices with more than 425 locations nationwide and in excess of 5,000 employees. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement. By leveraging our...
-
Career Advisor
6 days ago
Burnaby, Canada Alexander College Full time**TITLE: Career Advisor** **POSITION OVERVIEW**: The Career Advisor at Alexander College works within the Student Support Department to support educating students in becoming productive members of society through introducing them to the workforce. Career Advising offers counseling for academic (and non-academic) job searching and major selection, advanced...
-
Insurance Advisor
6 days ago
Burnaby, Canada Westland Insurance Ltd. Full timeWe’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in our Metrotown Mall office in Vancouver, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...
-
Insurance Advisor Trainee
1 day ago
Burnaby, Canada Westland Insurance Ltd. Full timeWe’re searching for an Insurance Advisor Trainee. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for an Insurance Advisor Trainee at our Metrotown Mall office in Burnaby, BC. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded...
-
Trainee - Insurance Advisor
3 days ago
Burnaby, Canada Westland Insurance Ltd. Full timeWe’re searching for a Trainee - Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor at our Metrotown Mall office in Burnaby, BC. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded...
-
Membership Advisor
Found in: Talent CA C2 - 1 week ago
Burnaby, Canada BCAA Full timeWhy BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...
-
Disability Access Advisor
10 hours ago
Burnaby, Canada Simon Fraser University Full timeUnion/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$81,153 to $96,913 annually** - SFU Department Descr: **Student Services - Centre for Accessible Learning (CAL)** - Position Grade: **11** - # of openings: **1** - Biweekly Hours: **72** The Disability Access Advisor provides leadership in the facilitation of post-secondary...
-
Undergraduate Advisor and Recruiter
7 days ago
Burnaby, Canada Simon Fraser University Full timeUnion/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$60,405 to $72,137 annually** - SFU Department Descr: **Faculty of Arts & Social Sciences - History** - Position Grade: **7** - # of openings: **1** - Biweekly Hours: **72** The Undergraduate Advisor and Recruiter provides advice to prospective and registered undergraduate...
-
Customer Service Specialist
7 days ago
Burnaby, Canada THE EMPIRE LIFE INS. CO Full time**Tru**Stone **Customer Services Specialist**: **Location: In person - Burnaby, British Columbia** TruStone is looking to hire a Customer Services Specialist to join our team! **About us** TruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships. We...