Service Generalist/tower Operator

4 weeks ago

Vaughan, Canada Zanchin Automotive Group Full time

**VEHICLE SERVICE GENERALIST/TOWER OPERATOR career and employment opportunity awaits you.**

**_ The Power to Move You._**

**Mercedes-Benz Maple, **part of** Zanchin Automotive Group**, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **SERVICE GENERALIST/TOWER OPERATOR **to join the Team.

Join now to be part of a company that has been supporting and serving the community for nearly 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

**What’s in it for you.**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

**About the opportunity**

As an integral part of the “we can do that” operation, this position will assist customers with requests for vehicle repair, general service inquiries and concerns. Specifically:

- dispatch repair/work orders to Technicians
- champion the workflow proces
- sell recommended and required vehicle maintenance to customers, while providing thorough and expert details and explanation
- prepare detailed and accurate estimate of labour and parts costs
- schedule service appointments for customers
- assist customers with requests for repair, service concerns and inspection
- champion the repair order process, approvals, labour estimates/authorization calls and follow-ups
- offer and arrange alternative transport for customers (Rental vehicle or shuttle), if necessary
- answer all technical and price-related questions for customers

**About you**
- at least two (2) years experience working in a dealership service environment
- at least three (3) years experience in a sales and/or customer-facing position
- proficiency working with ERP systems (ie. CDK, Reynolds), and Microsoft Office software (ie. Excel, Word, Outlook)
- strong ability to communicate professionally (verbally and written)
- proven ability to influence change and effectively lead projects
- ability to adapt to a changing environment and meet deadlines
- strong attention to detail, organized and strategic
- ability to maintain confidentiality and professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**
- Your career ambitions will be achieved - we offer career development and advancement.
- You will be part of a winning team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
- Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
- You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.
- You’ll be part of a culture at the forefront of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.

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