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Service Generalist

3 months ago

Vaughan, Ontario, Canada Zanchin Automotive Group Full time

SERVICE GENERALIST career and employment opportunity awaits you.

_ The Power to Move You.__ _
Mercedes-Benz Maple, part of
Zanchin Automotive Group, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic
SERVICE GENERALIST to join the Team.


Join now to be part of a company that has been supporting and serving the community for nearly 50 years, and where careers are made and fostered with enthusiasm, integrity and respect.

Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.


What's in it for you.

  • Competitive and generous compensation package
  • Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
  • Companyprovided tools and equipment
  • Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
  • Opportunity for career advancement within the group

About the opportunity
As an integral part of the "we can do that" operation, this position will assist customers with requests for vehicle repair, general service inquiries and concerns

Specifically:

  • Accurately book and code warranty/customer pay workorders
  • Ensure proper workshop flow
  • Dispatching work to service technicians
  • Station as the tower operator
  • Cover for frontline staff as required
  • Schedule service appointments for customers
  • Assist customers with requests for repair, service concerns and inspection
  • Obtain customer vehicle data, history and odometer reading
  • Manage the repair order process, approvals, labour estimates/authorization calls and followups
  • Offer and arrange alternative transport for customers (Rental vehicle or shuttle), if necessary
  • Answer all technical and pricerelated questions for customers
  • Resolve customer complaints courteously and promptly, or refer to Service Manager

About you
- at least two (2) years experience working in a dealership service environment
- at least three (3) years experience in a sales and/or customer-facing position
- proficiency working with ERP systems (ie. CDK, Reynolds), and Microsoft Office software (ie. Excel, Word, Outlook)
- strong ability to communicate professionally (verbally and written)
- proven ability to influence change and effectively lead projects
- ability to adapt to a changing environment and meet deadlines
- strong attention to detail, organized and strategic
- ability to maintain confidentiality and professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work

Why choose Zanchin Automotive Group?

  • Your career ambitions will be achieved we offer career development and advancement.
  • You will be part of a winning team we are a leader in the industry driven by nearly 50years of peoplecentric business modelling.
  • Your voice will be heard and ideas celebrated we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
  • You will enjoy a competitive pay and bonus plan we offer many employment perquisites.
  • You'll be part of a culture at the forefront of transparency, communication and engagement we are a Team, and work together to achieve and thrive.