Ilsc Student Services Coordinator

5 months ago

Vancouver, Canada ILSC Education Group Full time

**Role**: Student Services Coordinator (Portuguese speaking)

**Reporting to**: Student Services Manager (SSM)

**Location**: 555 Richards Street and 560 Granville Street, Vancouver

The Student Services Coordinator (Portuguese speaking) is a full-time, salaried position with 37.5 hours of work per week. The position will begin with daytime hours, Monday to Friday, but hours may vary and require flexibility.

**Duties and Responsibilities**

**Administration Assistance**:

- Provides front desk student/customer support
- Ensures excellent customer service
- Sorts through mail and packages received
- Receives and tracks payments
- Responsible for working with internal and external teams to oversee facility maintenance
- Responsible for either opening (8:00am) or closing the campuses (at 7:30pm)
- Completes a broad range of database related tasks, including the allocation of students into classes.
- Oversees creation, management and updating of all documents for ILSC and Greystone College, including: school contracts, student intake reports and book inventory
- Supports on student graduation including the preparation of graduation reports, coordination of the graduation event and creation/distribution of diplomas and transcripts
- Assists with student events and participates in public speaking when necessary
- Responsible for connecting with Senior Management to check compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
- Follows up with student Study Permits and Work Permits
- Collaborate with registration team regarding pending students
- Supporting the accounting and finance team through scanning invoices, collecting payments and coordinating required documents/procedures related to tax season
- Assisting School Director and other managers with assigned tasks and projects
- Other administration duties/tasks as required

**Student Advising**:

- Providing advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
- Assisting current students with any questions or issues they have on non-academic areas
- Assisting with enrolling students into a new program or an extension
- Assisting with liaising with agents in assigned agents/partners on student matters

**Essential Qualifications, Skills and Attributes**:

- Bilingual/Native Fluency - English & Portuguese
- Strong communication skills
- Ability to multitask with strong attention to detail
- Proven previous experience of working effectively in a fast-paced environment
- Excellent organizational and computer skills
- Proactive with strong problem
- solving and critical
- thinking skills
- Ability to maintain calm composure in a high-stress and high-volume setting
- Collaborative and adaptable
- A self
- starter who works well individually and in groups

**Education and Experience Required**
- Post-secondary education preferred
- Experience in student services/administration, preferably in an international environment
- Experience with student events and public speaking
- Sensitivity to numbers an asset
- Exposure or experience with social media an asset

**Contact Information**:
**About ELS, ILSC & Greystone College**

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 9 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
- Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs._

**Our Core Values**

**_ PASSION:_** To enrich & transform people’s lives

**_ INNOVATION:_** To evolve through creativity & diversity.

**_ RESPECT:_** To treat everyone with compassion & dignity.

**_ COLLABORATION:_** To build community & achieve more together

**_ INTEGRITY:_** To act responsibly & ethically in everything we do

ELS, ILSC and Greystone College are committed to providing a barrier-fre

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