Student Services Coordinator

3 days ago

Vancouver, Canada ILSC Education Group Full time

**Role**:Student Services Coordinator (SSC) - Portuguese Speaker

**Reporting to**:Student Services Team Lead (SSTL) and Student Services Manager (SSM)

**Place of Employment**:555 Richards Street and 560 Granville Street, Vancouver

The Student Services Coordinator (SSC) - Portuguese Speaker is an integral member of the student services team, providing administrative and advising support to current and future students. Student Services Coordinator (SSC) - Portuguese Speaker is responsible for a range of administrative tasks associated with the smooth and successful running of both ILSC Vancouver and Greystone College Vancouver. These administrative tasks include, but are not limited to, creating various reports, preparing transcripts, coordinating graduation, collaborating with internal teams to support on finance and accounting tasks, answering phones, etc. In addition to administrative functions, the Student Services Coordinator completes advising tasks, supporting students with enrolments, guidance on their study plans, and supporting on any questions or concerns they may have.

The Student Services Coordinator (SSC) - Portuguese Speaker is a full-time, salary position with 37.5 hours of work per week. The position will begin with daytime hours, Monday to Friday, but hours may vary and require flexibility.

**Duties and Responsibilities**

**Administration Assistance**:

- Provides front desk student/customer support and answers phones
- Ensures excellent customer service
- Sorts through mail and packages received
- Receives and tracks payments
- Responsible for working with internal and external teams to oversee facility maintenance
- Responsible for either opening or closing the campuses
- Completes a broad range of database related tasks, including the allocation of students into classes.
- Oversees creation, management and updating of all documents for ILSC and Greystone College including: school contracts, student intake reports and book inventory
- Supports on student graduation including the preparation of graduation reports, coordination of the graduation event and creation/distribution of diplomas and transcripts
- Responsible for connecting with Senior Management to check compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
- Follows up with student Study Permits (ILSC & GSC) and Work Permits (GSC)
- Collaborate with registration team regarding pending students
- Supporting the accounting and finance team through scanning invoices, collecting payments and coordinating required documents/procedures related to tax season
- Assisting School Director and other managers with assigned tasks and projects
- Other administration duties/tasks as required

**Student Advising**:

- Providing advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
- Assisting current students with any questions or issues they have on non-academic areas
- Assisting with enrolling students into a new program or an extension
- Assisting with liaising with agents in assigned agents/partners on student matters

**Social Media**:

- Research audience preferences and discover current trends;
- Create engaging text, image and video content;
- Design posts to sustain readers’ curiosity and create buzz;
- Measure web traffic;
- Stay up-to-date with changes in all social platforms ensuring maximum effectiveness
- Facilitate online conversations on social media and respond to queries;
- Develop an optimal posting schedule, considering web traffic and customer engagement metrics;
- Oversee social media accounts’ layout;

**Activity Program**:

- Organizing monthly activities calendar for our AM and PM International students (5 days/wk + weekend trips)
- Provides diverse activities that address all student needs and interests, and keeps activities calendar dynamic and changing from session to session
- Create internal marketing strategies to encourage student participation
- Ensure that all activities are led by staff and/or tour companies
- Communication with tour companies, and ‘various outfitters’
- Organizing activities for groups and touring agents
- Ensuring that all students have a completed Waiver on file
- Taking pictures and video for ILSC Social Media accounts

**Essential Qualifications, Skills, and Attributes**
- Bilingual/Native Fluency - English & Portuguese
- Strong communication skills
- Ability to multitask with strong attention to detail
- Excellent organizational and computer skills
- Proactive with strong problem solving and critical thinking skills
- Collaborative and adaptable
- A self starter who works well individually and in groups

**Education and Experience Required**
- Post-secondary education preferred
- Experience in student services/administration, preferably in an international environment

**About ILSC**

ILSC Education Group is an award winning global educator that delivers qualit

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