Leasing & Site Administrator

7 months ago

Edmonton, Canada BGO Full time

**Leasing & Site Administrator**

**Edmonton, AB | Eleanor**

**Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The Opportunity**:The Leasing & Site Administrator will be responsible for the day-to-day leasing and administration of the property.

**What You Will Do**:

- Respond to leasing inquiries in order to secure an appointment to view the property
- Professionally and courteously handle all telephone and ‘walk-in’ enquiries from residents
- Assist in the maintenance of the customer database and ensure that all leads traffic and interactions are documented appropriately
- Provide administrative support
- Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
- Carry out other duties and/or procedures related to the marketing, rental and administration of suites as may be assigned from time to time
- Assist in maintaining a high level of client satisfaction and public relations which will include all forms of communications with the residents
- As part of the overall team, maintain goodwill of customer during service period and promote the organization to existing and potential customers
- Maintain excellent tenant relations within the assigned property
- Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
- Administering move-in deposits and move-out balances
- Assigns resident parking in addition to issuing visitor parking passes and maintaining an up-to-date log
- Administration of sublets, assignments, and termination notices
- Maintain all resident information received in accordance with Privacy rules and regulations
- Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
- Process changes to residents, co-tenants, occupants, guarantors, PAP conditions and other administrative matters
- Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database
- Assist Community with rental arrears; preparing and delivering rental reminders, follow-up phone calls or door knocking.
- Support in conducting move in, move out and suite turnover inspections.
- Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable.
- Rectify any resident issues that may arise and escalate as required
- Manage purchase orders - create, receive and ensure accuracy
- Maintain an orderly office area
- Other related duties as required, such duties may include lifting.

**Sustainability**:

- Participate in community and charitable events that involve the property, its tenants or employees;
- Assist in the implementation of BentallGreenOak’s sustainability and engagement programs at the property;
- Embrace and pro-actively support BentallGreenOak's culture of environmental sustainability, and corporate and social responsibility.
- Supports team goals, objectives, operations and strategy for properties outlined by management;
- Other duties within the scope, spirit and purpose of the job, as requested by management.

**Who You Are**:

- **Education**: A College or University education in a business field would be considered an asset.
- **Experience**: A minimum of two (2) years of relevant work experience in a busy client facing environment is required, preferably retail, hospitality or property management.
- Knowledge of the Residential Tenancies Act and Residential Lease Agreements an asset
- Attention to detail and accuracy, good judgment, communication skills (listening, verbal and written), initiative and creativity, excellent oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with pro

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