Customer Care Representative

3 weeks ago

Ottawa, Canada Dynacare Full time

Dynacare is currently searching for a** Bilingual Customer Care Representative **to join our Dynacare Plus Contact Centre team.

Shift Details:
Hours: 37.5 hours per week

Monday to Friday: 9:00AM - 5:00PM

(Flexibility may be required)

**Responsibilities**:

- To receive and process calls and written correspondence in a professional, polite and courteous manner, using a variety of databases
- To ensure effective, courteous and customer-centric communication with all internal and external clients
- Responsible for outbound telephone contacts including reporting of all Stat, critical and abnormal results to clients
- Respond to customer inquiries and ensure prompt and effective resolution of requests
- Faxing, Data Entry and other duties as requested
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Perform data entry functions in order to update master files, correct requisition errors and update patient demographics
- Monitor and address social media inquiries and complaints

**M**ust have**:

- Completion of secondary-school level education
- Call Centre experience an asset
- Working knowledge of Microsoft Office (Excel and Word) required
- Demonstrated ability to communicate effectively, professionally and politely
- Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
- Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
- Demonstrated ability to work in a fast-pace, sometimes stressful environment
- Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function
- Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
- Ability to perform under pressure with competing priorities.
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Demonstrated Customer Centric approach and puts the customer first on all decisions
- Proven problem-solving skills

**Nice to have**:

- Working knowledge of AS400 Operating System an asset
- Knowledge of Omnitech an asset
- Knowledge of CISCO Call Center platforms an asset
- Working knowledge of medical terminology an asset
- Social media management experience an asset

Dynacare is committed to doing our part to protect our team, our clients, and our communities against the spread of COVID-19. Please note that it is a requirement for this role that the individual be fully vaccinated* unless an exemption under the applicable provincial human rights legislation applies. Proof of full vaccination will be required to be submitted to our third-party services provider for verification purposes.
- “Fully vaccinated” is defined as two doses of a Health Canada approved COVID-19 vaccine, plus 14 days after the second dose.

**DNA of an Ideal Dynacare Employee**

I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
- Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
- Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
- Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

  • Customer Care Representative

    4 weeks ago

    Ottawa, Canada Dynacare Full time

    Dynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team on a full time permanent bases. **Shift Details**: **Hours: 37.5 hours per week** **Monday to Friday: 8:00AM - 4:00PM **(Flexibility may be required)** **Responsibilities**: - To receive and process calls and written correspondence in a...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada Saint Elizabeth Health Care Full time

    We are currently hiring a Full-Time Customer Service Representative, Hybrid POSITION SUMMARY: Provide personalized customer service, key coordination and administration support to the Service Delivery Centre by managing inbound calls from funders and clients, processing client referrals and set-up of customized service schedules. Maintains ongoing...

  • U-box Customer Care Representative Cn

    1 month ago

    Ottawa, Canada U-Haul Full time

    **U-Box Customer Care Representative CN (Non-Commercial)**: Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly and...

  • Customer Service Representative

    7 days ago

    Ottawa, Canada Advanced Business Interiors Full time

    For over 30 years **Advanced Business Interiors** has Made Space Work by providing quality new and remanufactured office furniture to the marketplace. We also provide a complete suite of integrated services including design, installation, storage and rental. We are looking for a **Customer Service Representative **to join our team! This is a full-time...

  • Customer Service Representative

    4 days ago

    Ottawa, Canada Astra Agencies LTD Full time

    Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...

  • Customer Service Representative

    18 hours ago

    Ottawa, Canada Astra Agencies LTD Full time

    Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada GoFor Full time

    Salary: General Summary:Reporting to the Manager, Customer Care, the Bilingual Customer Care Representative will be responsible for effectively and efficiently responding to inbound requests from GoFor's customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides for a truly outstanding customer...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Canada GoFor Full time

    Salary: General Summary:Reporting to the Manager, Customer Care, the Bilingual Customer Care Representative will be responsible for effectively and efficiently responding to inbound requests from GoFor's customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides for a truly outstanding customer...

  • Customer Service Representative

    6 days ago

    Ottawa, Canada La Compagnie Commonwealth Plywood Full time

    Commonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...

  • Customer Service Representative

    18 hours ago

    Ottawa, Canada LKQ Corporation Full time

    Do you want to work with people who are passionate about the automotive industry? Do you want to work for an organization that puts people first? If so, **LKQ Canada** is now looking for an **Customer Service Representative **to join its team. **Who are we?** LKQ Corporation is a fast-growing Fortune 300 company and the leader in the North American...

  • Customer Service Representative

    8 minutes ago

    Ottawa, Canada Produits pour Toitures Fransyl Ltée Full time

    Under the supervision of the Customer Service Manager, the Customer Service Representative is often the first contact with customers. He/she is responsible for providing relevant information on the products and services offered by the company. He/she will also be responsible for performing administrative tasks related to the branch. Also, the incumbent is...

  • Customer Service Representative

    4 days ago

    Ottawa, Canada GoFor Full time

    **General Summary**: The Customer Care operation currently operates from 6:30 AM to 12:00 AM 6 days a week. Business requirements may dictate the addition of a 7th day at some point in the future. Shifts will be created to provide adequate coverage against these hours and Customer Care Representative shifts will rotate as necessary to meet these...

  • Customer Service Representative

    56 minutes ago

    Ottawa, Canada Sani-Sol Inc. Full time

    **Job Title: Customer Service Representative** **Company**: Reparex, a division of Sani-Sol **Location**: 5330 Canotek Road, Ottawa ON K1J 9C4 **Compensation**:$18/hr **Position**:Part Time (20 hrs/week). Monday to Friday 11am to 4pm. **About Reparex**: Reparex is a leading division of Sani-Sol, dedicated to providing top-quality repair solutions for a...

  • Customer Service Representative

    19 hours ago

    Ottawa, Canada Alpha ATM Full time

    Are you a highly motivated and customer-focused individual with excellent organizational skills? Are you looking for an opportunity to join a dynamic team and make a difference in a growing company? If so, we have the perfect position for you! **Company Overview**: Join our fast and growing team at Alpha! 1 location in downtown and now open in the west end...

  • Junior Customer Service Representative

    8 minutes ago

    Ottawa, Canada Simplicity Car Care Downtown Ottawa Full time

    **Who We Are**:Simplicity Car Care is one of Canada’s fastest-growing automotive franchise networks with 84 collision centers across the nation. Our vision is to make car care simple and affordable for every vehicle owner in the world. Simplicity Car Care strives to make a positive and profound impact within the automotive collision industry. We are...

  • Customer Service Representative

    6 days ago

    Ottawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Customer Service Representative

    5 days ago

    Ottawa, Canada Lifemark Health Group Full time

    **Customer Service Representative** **-** *** **Pro Physio - Active Aging & Rehab** **Casual Part-Time** **Location: 1145 Bridge St** **Manotick, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Customer Service Representative, Bilingual

    7 days ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa. The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. **The Customer Service Representative, Bilingual...

  • Customer Service Representative: Foster

    4 days ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Job Title**: Customer Service Representative: Foster **Overall Purpose**: Under the direction of the Manager: Volunteers, the Customer Service Representative (CSR): Foster is responsible for assisting in developing and implementing the Foster Program at the Ottawa Humane Society (OHS). In accordance with OHS’ objectives, philosophies and policies and...

  • Bilingual Customer Service Representative

    6 days ago

    Ottawa, ON, Canada GoFor Industries Full time

    General Summary: Reporting to the Manager, Customer Care, the Bilingual Customer Care Representative will be responsible for effectively and efficiently responding to inbound requests from GoFor’s customers in a manner that meets or exceeds the customer SLA and with an exceptional communication style that provides for a truly outstanding customer...