Customer Care Representative
2 weeks ago
Dynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team on a full time permanent bases.
**Shift Details**:
**Hours: 37.5 hours per week**
**Monday to Friday: 8:00AM - 4:00PM **(Flexibility may be required)**
**Responsibilities**:
- To receive and process calls and written correspondence in a professional, polite and courteous manner, using a variety of databases
- To ensure effective, courteous and customer-centric communication with all internal and external clients
- Responsible for outbound telephone contacts including reporting of all Stat, critical and abnormal results to clients
- Respond to customer inquiries and ensure prompt and effective resolution of requests
- Data Entry and other duties as required
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Perform data entry functions in order to update master files, correct requisition errors and update patient demographics
- Monitor and address social media inquiries and complaints
**M**ust have**:
- Completion of secondary-school level education
- Call Centre experience an asset
- Working knowledge of Microsoft Office (Excel and Word) required
- Demonstrated ability to communicate effectively, professionally and politely
- Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
- Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
- Demonstrated ability to work in a fast-pace, sometimes stressful environment
- Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function
- Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
- Ability to perform under pressure with competing priorities.
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Demonstrated Customer Centric approach and puts the customer first on all decisions
- Proven problem-solving skills
**Nice to have**:
- Working knowledge of AS400 Operating System an asset
- Knowledge of Omnitech an asset
- Knowledge of CISCO Call Center platforms an asset
- Working knowledge of medical terminology an asset
- Social media management experience an asset
**DNA of an Ideal Dynacare Employee**
I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
- Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
- Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
- Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.
-
Customer Care Representative
7 days ago
Ottawa, Canada Dynacare Full timeDynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team. **This is a temporary 6-month part-time contract position.** Shift Details: Hours: 20 hours per week Monday to Friday: variable 9:00am-5:00pm (Flexibility may be required) **Responsibilities**: - To receive and process calls and written...
-
Customer Success Representative
3 days ago
Ottawa, Canada SKM Acquisitions Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Sales Representative/customer Service
2 days ago
Ottawa, Canada Oceo Inc. Full timeOceo is currently interviewing for a Junior Sale Representative in our business development and sales department. As a Junior Sale Representative, you will act as the go-between for our clients and the customers you acquire. **Junior Sale Representative Job Functions**: - Engage with customers, in-person, in a professional, friendly manner - Operates as...
-
Global Customer Care
3 weeks ago
Ottawa, Canada Ciena Corporation Full timePlease navigate the suggestions using the tab key Enter Location Refine your search Category Administrative Support ( 1 ) job Data Analytics ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 2 ) jobs IT ( 17 ) jobs Interns, Students & Temporary ( 3 ) jobs Learning ( 1 ) job ...
-
Global Customer Care
3 weeks ago
Ottawa, Canada Ciena Corporation Full timePlease navigate the suggestions using the tab key Enter Location Refine your search Category Administrative Support ( 1 ) job Data Analytics ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 2 ) jobs IT ( 17 ) jobs Interns, Students & Temporary ( 3 ) jobs Learning ( 1 ) job ...
-
Global Customer Care
3 weeks ago
Ottawa, Canada Ciena Corporation Full timePlease navigate the suggestions using the tab key Enter Location Refine your search Category Administrative Support ( 1 ) job Data Analytics ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 2 ) jobs IT ( 17 ) jobs Interns, Students & Temporary ( 3 ) jobs Learning ( 1 ) job ...
-
Customer Support Representative
6 days ago
Ottawa, Canada Berlitz Ottawa Full timeAssure maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. Handle Learning Center operations and perform administrative functions from 3 PM to 7 PM **Salary**: $37,000.00 per year **Benefits**: - Company pension - Dental care - Employee...
-
Customer Care and Sales Coordinator
5 days ago
Ottawa, Canada The Aqua Life Swim Academy Full timeAt The Aqua Life Swim Academy, we are looking for enthusiastic, customer focused Client Care Representative to join our team. We offer competitive pay, great incentives and thorough training. Our environment is fast-paced, supportive and fun. **This role is for you if you are**: - Detail-oriented and able to multi-task with high levels of accuracy - A...
-
Global Customer Care
3 weeks ago
Ottawa, ON, Canada Ciena Corporation Full timePlease navigate the suggestions using the tab key Enter Location Refine your search Category Administrative Support ( 1 ) job Data Analytics ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 2 ) jobs IT ( 17 ) jobs Interns, Students & Temporary ( 3 ) jobs Learning ( 1 ) job Legal ( 1 ) job Marketing & Communications ( 3 ) jobs People...
-
Customer Relations Rep
7 days ago
Ottawa, Canada Weisi Group Full timeAs a representative of our organization, you are given the chance to get your foot in the door with a rapidly growing company and help bring exciting new products and opportunities to the communities around you. Not only do you get to work virtually with customers, you get to make great money doing it! We only promote from within and look to enrich the...
-
Bilingual Donor Care Representative
4 weeks ago
Ottawa, Canada Canadian Cancer Society Full time**Job Title**:Bilingual Donor Care Representative** **(Donor Care, Inbound) **Employment Status**:Permanent, Full-Time Hybrid Work Model The posting can be based anywhere in Canada **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We...
-
Ottawa, ON, Canada Canadian Imperial Bank of Commerce Full timeClient Service Representative [Hourly] page is loaded Client Service Representative [Hourly] Apply locations Ottawa, ON time type Part time posted on Posted Yesterday job requisition id 2410667 We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking...
-
Ottawa, ON, Canada Canadian Imperial Bank of Commerce Full timeClient Service Representative [Hourly] page is loaded Client Service Representative [Hourly] Apply locations Ottawa, ON time type Part time posted on Posted 2 Days Ago job requisition id 2410139 We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking...
-
Customer Service/barista
2 days ago
Ottawa, Canada Second Cup Cafe Full time**About us** Second Cup Cafe is a small business in FOOD_BEVERAGE_SERVICES in Ottawa, ON. We are professional, agile and our goal is to Have the best Barista. Our work environment includes: - Food provided **Responsibilities**: - Follow the steps in the customer service process. - Know the product knowledge requirements for representatives. - Follow all...
-
Technical Support Representative
3 days ago
Ottawa, Canada Preston Hardware Full time**Requirements and skills** - Familiarity with the decorative plumbing industry. - Excellent communication and problem-solving skills. - Strong customer service - High school diploma, general education degree, or equivalent work experience **Responsibilities** - Respond to customer queries in a timely and accurate manner. - Ensure customer satisfaction and...
-
Sales Representative
2 days ago
Ottawa, Canada Robertson Electric Wholesale Full timeRobertson Electric is currently looking for a **SALES REPRESENTATIVE** to join our Ottawa Branch! The Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability, providing...
-
Sales Representative
2 weeks ago
Ottawa, Canada Robertson Electric Wholesale Full timeRobertson Electric is currently looking for a **SALES REPRESENTATIVE** to join our Ottawa Branch! The Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability, providing...
-
Sales Representative
2 days ago
Ottawa, Canada Robertson Electric Wholesale Full timeRobertson Electric is currently looking for a **SALES REPRESENTATIVE** to join our Ottawa Branch! The Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability, providing...
-
Field Sales Representative
3 days ago
Ottawa, Canada Green Unlimited Inc Full timeJob Title: Field Sales Representative Are you ready to step onto the grassy field of opportunity with Ottawa's largest Canadian owned lawn care company? We are on the hunt for enthusiastic Door-to-Door Sales Representatives to join our vibrant team in Ottawa. As a pivotal player in our sales squad, you'll be the face of our brand, bringing lush lawns and...
-
Ottawa, Canada Vestine HR Solutions Full timeDescriptionWe’re seeking qualified customer service and sales development representatives to help sell services that customers rely on. The candidate will have a strong understanding of customer service, sales processes and excel at generating leads, building relationships, and closing deals Our entry-level Customer Service and Sales Development...