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Customer Service Representative

1 month ago

Ottawa, Canada Advanced Business Interiors Full time

For over 30 years **Advanced Business Interiors** has Made Space Work by providing quality new and remanufactured office furniture to the marketplace. We also provide a complete suite of integrated services including design, installation, storage and rental.

We are looking for a **Customer Service Representative **to join our team This is a full-time permanent position. Customer Service Representative is responsible to provide exceptional service to internal and external clients, from the initial stages of a proposal to beyond project completion. Acting as a link between the ABI sales force, ABI’s Project Coordination group and manufacturers, the Customer Service Representative will possess a great deal of knowledge pertaining to product, clients and projects.

Working with one or more assigned Sales Representatives the Customer Service Representative ensures that the sales force and Project Coordinators receive accurate and timely information in order to maximize satisfactory project completion.

**Job Functions**
- Provide support services to Sales Representatives, entering order information and researching issues relating to the manufacturer
- Act as liaison with Sales Representatives, Project Coordinators and/or the Service group to ensure client requests are honored
- Identify and track warranty issues
- Coordinate full trailer shipments; provide information to Sales Representative and Project Coordinator
- Follow up with client to clarify request details, provide information to Sales Representative
- Maintain regular contact with client re: order status
- Research existing special pricing and product information, following up with Suppliers when
- Light Receptionist Work
- Other duties as required

**Skills Requirements - Asset**
- Secondary School diploma
- 2-3 years of customer service, order entry, logistics experience
- Ability to multi-task and prioritize competing (and sometimes conflicting) tasks
- Strong interpersonal, stress management and organizational skills
- Excellent verbal and written communications skills
- Intermediate knowledge of MS Office Suite (Word, Excel, etc.)
- Experience in office furniture industry an asset
- Bilingualism (French/English) as asset
- **Advanced Business Interiors**_ _is an equal opportunity employer and is committed to fair and accessible employment procedures. If any accommodations are needed for applicants during the selection process, please notify Human Resources._

**Salary**: From $47,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

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