Customer Service/front Desk

1 week ago


Ajax, Canada Mamute Martial Arts Academy Full time

**Customer Service/Front Desk Associate Role**
- **What will you be doing?**_
- Be knowledgeable about Membership options, classes, merchandise and club locations.
- Answer incoming inquiries (in person, phone calls, etc) for current & potential members.Handle comments, suggestions and concerns in a courteous and professional manner.
- Ensure members sign-in/check-in for classes and provide accounting and management with EOD (End of day) attendance numbers for each class.
- Assist Manager with Merchandise count and sales. Assist Manager with videos and pictures from classes for marketing.
- Assist with Accounting with supplying check-ins, receiving payments, checking in active members in both Ajax & Oshawa.
- Follow up with clients on outstanding account balance.(This will be provided to you from accounting)
- Complete any other tasks required to provide an exceptional experience for Members and guests.
- Complete cleaning tasks as required to maintain cleanliness standards, upon arrival & departure of shifts.
- Submit timesheets at the end of each week for pay.
- EOD (End of day) updates after each shift.

**Weekly Schedule**:
Mondays, Wednesdays, Thursdays, Fridays from 4:45 PM - 8:15 PM

Tuesdays from 5:45PM - 9:15PM

**Job Types**: Part-time, Permanent
Part-time hours: 17.50 per week

Pay: $15.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Ajax, ON L1S 6W8: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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