Service Manager
1 month ago
**Service Manager Needed at MotorHub Automotive Group**:
MotorHub Automotive Group is looking for a proven leader that has solid service experience, with knowledge and understanding of service policies and procedures, that is also up for the challenge of finding a new level of customer experience and department performance
MotorHub Automotive Group is a group of automotive dealerships in Nova Scotia including Truro Nissan, Blaikies Dodge Chrysler, Truro Mitsubishi, Straitway Kia, Atlantic Dodge, Clare Dodge, CSN ATLANTIC Collision, CSN Blaikies Collision. At MotorHub, we have built a community and culture based on respect, continuous improvement, and collaboration; where employees are supported and provided with opportunities for growth and development. We want you to be the next member of our MotorHub community We offer a comprehensive benefits package and competitive salary based on previous experience.
**Responsibilities include**:
- Hire, train, motivate, and monitor the performance of the service department staff to maximize team productivity and ensure employees are supported and engaged
- Foster professional employee development through mentoring and determining advanced training needs
- Understand and comply with health and safety requirements as well as manufacturer warranty and policy procedures
- Ensure customer satisfaction by compassionately handling customer concerns immediately, making customer satisfaction a department priority, and establishing good working relationships with customers
- Maintain high-quality service repairs and minimize comebacks by conducting regular spot checks of completed jobs
**Qualifications**:
- 5+ years of customer service experience
- Minimum 3 years of experience working in a leadership/supervisory role
- Automotive service experience required
**MotorHub Offers**:
- Competitive compensation
- Comprehensive benefits program
- A supportive community with a focus on safety and professional development
**Job Type**:
- Full-time
**Location(s)**:
- Truro, Nova Scotia
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