Program Manager
3 weeks ago
**Job Titles: Programme Manager**
**Location: Halifax, Nova Scotia, Canada [**_**Day one onsite**_**]**
**Duration : Full time**
Job Description:
Expertise in ITIL principle experience, preferably in Banking domain
- Responsible for making sure that services are being seamlessly delivered to the clients of an organization
- Experience in setting up Incident management workflow, Change and Release management workflow with CAB approvals, Service Request and Problem mgmt workflow.
- Practical experience in negotiating and managing SLAs and KPIs
- Good communication skills - verbal and written
- Multi-tasking, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets
- Responsible for systems, procedures, and methodologies are in place, to support outstanding service delivery
- Ability to develop a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Expertise in creating SoW and MSA
Schedule:
- 8 hour shift
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