Application Administrator

2 months ago


Vancouver, Canada Sony Pictures Imageworks Full time

Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations. We are committed to respecting traditional lands, and working with communities towards reconciliation.

**Sony Pictures Imageworks Canada Inc.725 Granville Street, 5th FloorVancouver, British Columbia, Canada, V7K 1Y4Language in work environment - EnglishBenefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable**

Sony Pictures Imageworks is seeking an Application Administrator

**Job Summary**

**Education, Qualifications and Experience**

Formal Education
- Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred, but equivalent experience will also be considered.

Experience
- Strong customer service and communication skills
- Experience with ticketing systems and remote support tools
- Familiarity designing and implementing enterprise integrations and custom solutions to enable and optimize core business workflows
- Experience with end-user support, training, solving, and detailing business processes and procedures.
- Experience working in a Linux, Windows or MacOS environment providing technical support
- Familiarity creating dashboards, reports, and metrics to support status updates
- Solid computing and scripting skills

Preferred Qualifications:
**Skills and Responsibilities**

Customer Service Support
- Acts as the routine contact point, receiving and handling requests for support.
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
- Assists with the development of standards, and applies these to track, monitor, report, resolve or raise issues. Contributes to creation of support documentation.

Application support

IT Infrastructure
- Carries out routine operational procedures, including the execution of specified automation tools/scripts.
- Amends existing automation tasks under supervision to gain a basic understanding of the scripting language/automation tools.
- Contributes to maintenance and installation. Monitors and reports on infrastructure performance to enable service delivery. Resolves issues or refers to others for assistance.

Systems Software
- Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
- Applies system software parameters to improve throughput and efficiency.
- Installs and tests new versions of system software.
- Contributes to preparation of software implementation procedures with fall back contingency plans.

Systems Installation and Removal
- Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
- Uses standard procedures and diagnostic tools to test installations, resolve problems, and document results.
- Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or addressing critical issues.
- Contributes to the development of installation procedures and standards.

Security Operations
- Receives and responds to routine requests for security support. Maintains records and advises relevant persons of actions taken.
- Assists in the investigation and resolution of issues relating to access controls and security systems.
- Documents incident and event information and produces incident, exception, and management reports.

Software configuration
- Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
- Applies agreed standards and tools, to achieve a well-engineered result.
- Collaborates in reviews of work with others as appropriate.

Systems and software life cycle engineering
- Elicits requirements for systems and software life cycle working practices and automation.
- Prepares design options for the working environment of methods, procedures, techniques, tools, and people.
- Selects systems and software life cycle working practices for software components and microservices.
- Deploys automation to achieve well-engineered and secure outcomes.

Other
- You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy.
- Committed to achieving desired outcomes and consistently meeting deadlines.
- Excellent written and spoken technical English.
- Ability to work with distributed teams

The anticipated base salary for this position is $32.02 to $40/hr. Benefits are per company policy: which include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable. The actual base salary offered will depend on a variety o



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