Enterprise Application Administrator

7 months ago

Vancouver, Canada Henry Schein One Full time

**About the Opportunity**:
**Henry Schein One** (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.

**Exan Software** (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.

This position is responsible for mainly working with enterprise software systems and partly IT infrastructure systems as a backup resource when needed, reporting to the IT Manager. You will plan, coordinate, and implement system related activities, projects, and resolve related helpdesk tickets (CRM and ERP).

**Responsibilities**
- Define, plan, and execute enterprise systems projects as defined in the scope
- Helpdesk support for enterprise systems (Salesforce, HubSpot, Microsoft Dynamics, etc.)
- Contribute to IT and enterprise systems projects
- Help with IT support tickets as needed
- Backup for Senior Systems Administrator when he is away or on vacation
- Computers and IT equipment setup as needed
- Create and document IT systems processes and guides

**Qualifications & Requirements**
- 5 or more years of relevant systems administration experience
- Experience working with systems administration and data migrations in an enterprise environment (CRM and ERP)
- Experience with Salesforce, HubSpot or Microsoft Dynamics Business Central or willing to learn an asset
- Advanced experience with Microsoft Windows and Office 365 suite
- Team player, with a can do attitude
- Excellent communication skills
- Highly organized and motivated
- Ability to work on own initiative and work well under pressure
- Project management knowledge with excellent attention to detail
- Good decision making, analysis and problem-solving skills with ability to multi-task
- This is a hybrid (#LI-HYBRID) role, with 2-3 days in office Monday - Friday standard business hours, although additional hours (including some out of hours work) may be required.
- Our office is located across from Guildford Mall, in Surrey, BC.

**Our Recruiting Process**

We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.
- Short online behavioral and cognitive assessment.
- Quick intro/screening call
- First Interview
- Second Interview

At Exan, we pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. As a future team member, you will embrace ownership, transparency, communication and collaboration.

The posted range for this position is between **CAD $70,000 and CAD $90,000** which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

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