Customer Service Advisor

4 months ago

Leduc, Canada No Bull RV Full time

If customer service is what you’re naturally good at, and the Great Outdoors is your passion. Then consider a career change that’s more about campfires and less about spreadsheets. More about exploring and less about quarterly earnings.

Juggle multiple tasks without breaking a sweat. You are the go to planner, amazing your friends and family with your attention to detail and time management.

And yes. You clean up other people’s messes. Not because you have to, but because you cannot stand the mess. Clutter is a four-letter word to you.

You’re going to love working at No Bull RV.

We have the perfect job for someone as methodical as you. You’re going to be our new Customer Service Coordinator. But this job isn’t just for anyone who can run a computer and keep paperwork in order. We’re looking for a very particular person.

One who can somehow, always, without fail, find a way to get things done. Even when there isn’t an obvious solution.

It takes self-confidence, but you’re up to the job. In fact, it's where you thrive. You’re such a problem solver, it’s terrifying.

You have a proven track record as an effective RV service advisor with at least two years of experience with measurable results. You believe that customers deserve exceptional service
- every time. You are highly disciplined. You have natural energy and an outgoing personality.

We hire for personality, and train for excellence. We have a proven system that works exceptionally well.

Now all we need is you. Are you one of us? People experiencing changes in life bring us their RVs to sell and repair for a variety of reasons, some of which are not so pleasant - like family break-ups, a spouse passing away, financial pressures, and some people have simply decided that the RV lifestyle is no longer for them. You'll need to be sensitive to that.

Here are the details of the job.

You’ll be asked to prepare work orders and invoices, source and order parts and communicate with customers on any and all service related issues or concerns. You’ll manage the expectations of retail and consignment customers with ease and confidence.

Can you quickly establish a positive rapport face-to-face or on the phone? Can you present valuable products and services with confidence? Are you prepared to embrace and implement a system of education and selling?

You're capable of handling difficult customer conversations with style, grace and charm. Coworkers are encouraged by your transparency and your optimism. You're a daily contributor to a positive team environment. You don't feel handcuffed by systems and processes. You consider them to be tools that help you accomplish big things quickly. When there's nothing going on, we'll ask you to do other tasks.

The last section was the tedious part, the daily part. In other words, the last section was the job. We have a job opening. What we don't have is you.

Who are we?

We’re No Bull RV. You’ve heard our commercials on the radio _(ain’t that right, Rick?)_. We've got openings at our Spruce Grove and Leduc locations.

We’re known for our dual nature: mild-mannered professionals when things are going well. Fast-acting superheroes when customers need us the most.

Are you a Superhero?

What makes you different? Many things, actually. One aspect of your personality is your attention to detail. How do we know? Because you’re still reading.

Most people will skim this ad. But not you. Attention to detail has put you ahead of 90% of your competition. Cool, huh? When you contact us, forget the cover letter. Instead, tell us a story, a great example of the superhero you really are. Show us what makes you tick, what energizes you, and what sort of work environment inspires you. That will help us know if you’re a great match.

We believe you deserve an hourly wage - plus bonuses, plus commissions, a benefits package, and monthly staff appreciation. We believe you should be afforded the opportunity to advance in our company and we believe in being closed Sundays & Holidays. We pay really well. Our ideal team member can expect to earn $25 an hour to start, plus a generous commission package.

We want you to join us, but more importantly, we want you to love being here. If this sounds like a good fit for you, get in touch.

Are you in?

**Skills**:

- Mechanical knowledge: Familiarity with various RV parts and their functions
- Dealership: Understanding of dealership operations and customer service standards
- Upselling: Ability to identify opportunities to upsell products or services to customers
- Sales: Strong sales skills to promote products and services effectively
- Customer service: Excellent communication and interpersonal skills to provide exceptional customer service

Please note that this is not an exhaustive list of responsibilities and skills. Other duties may be assigned as needed.

**Salary**: From $25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Ex

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