Parts Counter Person/parts Advisor

2 months ago

Leduc County, Canada FraserwayRV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We're looking for high caliber people who can help us defy convention and go beyond the status quo as a **Parts Advisor**. This is a **Regular, **Full Time position** for our **Leduc**, AB Dealership**.

The Parts Advisor is primarily responsible for assisting customers in finding the right parts or making up special orders. They will be responsible for sending and receiving packages from internal and external sources. It is expected for the Parts Advisor to transport parts to and from the service department, to provide service technicians the parts necessary to complete the service work required on a unit. Parts Advisor directly report to the Parts Manager.

**WHY JOIN OUR TEAM**

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

**Job Responsibilities include but are not limited to**:

- Assisting customers with questions - in person and over the phone
- Ensuring customer satisfaction through efficient and timely processing of parts orders
- Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
- Assist with shipping/Receiving of products
- Merchandizing new parts
- Checking inventory location codes
- Other tasks as assigned by Manager

**To be successful in this job role, you should**:

- Have exceptional customer service
- Be mechanically inclined
- Have a passion for the outdoors
- RV parts knowledge (considered an asset)
- Have retail parts and inventory experience (considered an asset)
- Have basic computer skills (Word, Excel, Outlook, etc.)
- Be available to work on weekends during busy season

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

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