Business Operations Analyst

3 weeks ago

Ottawa, Canada Nanometrics Inc Full time

**Working Title**:
Business Operations Analyst**Reports to**:
Director, Global Operations**Based in**:
Ottawa, ON**Term**:
Full time**About Us**:
**About You**:
You have excellent negotiation, influencing and conflict resolution skills as well as the ability to build consensus across multi-functional teams with varying mandates and responsibilities is a key requirement. You take strategic approaches towards business planning and cross-functional workflow management.

**The Team**:
**The Role**- Own and coordinate all aspects of the SMS business unit Health & Safety (HSE) function including processes, online tools, training, external audits, documentation, contractor management and others.- Coordinate HSE system evolution and improvement initiatives; foster a strong HSE-centric culture across the organization; complete HSE audits.- Develop, implement and maintain contractor certification and ongoing management system to ensure consistent service delivery that meets strict performance metrics and HSE requirements.- Coordinate development, implementation and maintenance of workflow management systems across all SMS service product lines in concert with the corporate IT function.- Ensure operational functions are positioned to enable scalable growth, consistent customer experience/product quality and operational risk/costs management.- Own the commercial project bid-to-invoice lifecycle across all cross-functional teams.- Work across SMS functional teams to identify, track and drive improvements in all aspects of the bid-to-invoice lifecycle using periodic internal reviews, management and customer feedback.- Own the fixed asset tracking system and associated processes (audits, inventory controls) to streamline management and maximize utilization of loan pool assets.- Implement, track, analyze and report service metrics and KPIs for all SMS teams; provide management teams with timely and accurate performance data.- Own the business unit incident management system and drive the culture of continuous improvement via coordination of root cause analysis and effective incident resolution.- Oversee implementation of quality control/quality analysis systems in SMS operations; coordinate possible certification in collaboration with corporate teams.

**What You Bring**:
- Bachelor's degree or equivalent in an analytical discipline such as business, technical operations, engineering or related.- 5-10 years experience in services-oriented roles including project or product management, professional services delivery, technical customer support or similar.- Strong analytical and problem solving skills; ability to plan, organize and prioritize effectively and make sound, logical decisions.- Passion for customer service and building of effective workflows that enable cross-functional teams to achieve critical business objectives effectively.- Experience in working with JIRA and SalesForce.- Previous experience with new ERP system implementation in organizations with service-centric products is considered an asset.

**Why You’ll Love Us**:
- You will be joining an amazing team of energetic and dedicated professionals in a dynamic, collaborative and progressive atmosphere- Competitive total compensation package including Benefits, RRSP, and Bonus opportunities- The chance to make positive and impactful contributions in your work
- Nanometrics supports and encourages learning opportunities and provides access to LinkedIn Learning and several other Professional Development opportunities

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