Ambulance Communications Officer Ii

A challenging opportunity exists in the Central Ambulance Communications Centre located in Wallaceburg in the municipality of Chatham-Kent. We are seeking a dedicated and experienced individual to work rotating shifts in a 24/7 environment as an Ambulance Communications Officer II.

**Summary of Duties**:

- Provide group leadership, technical direction and advice to Ambulance Communication Officers
- Perform the function of an Ambulance Communication Officer when required (answer, assess and direct responses to calls for Ambulance Services)
- Provide callers with pre-arrival instructions including first aid, CPR and choking intervention instructions
- Direct and coordinate ambulance and fire unit movement
- Document all elements of call activities with adherence to Ministry policies
- Perform administrative and program related tasks in support of program delivery
- Perform quality audits on Ambulance Communication Officers
- Perform additional duties as assigned by Management

**Qualifications/Skills**:

- Minimum 18 years of age, and Grade 12 education or equivalent
- Minimum 2 years’ experience of full-time work (or equivalent) as an Ambulance Communications Officer is required
- Communicate effectively and tactfully, both oral and written
- Strong multi-tasking, organizational and prioritization skills
- Ability to maintain control under pressure, work at a fast pace in an unpredictable environment
- Demonstrate problem-solving and critical thinking
- Make sound, independent decisions and exercise discretion during emergency/difficult/stressful situations, and be accountable for such decisions
- Establish and maintain effective working relationships with coworkers and stakeholders
- Strong computer literacy, data entry, retrieval and keyboarding skills
- Experience in Emergency Services is an asset

**Employment Offer Conditional on**:

- Satisfactory Criminal Record Check
- Current Standard First Aid and CPR Certification
- Successful completion of all training requirements including ACO Provincial Certification
- Restricted Radio Operator Certification

**Additional Information**:

- Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.
- Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

**Job Types**: Full-time, Fixed term contract

**Salary**: $30.80-$38.31 per hour

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Wallaceburg, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-06-18
Expected start date: 2023-07-08