Customer Service Unit Supervisor

2 months ago

Cobourg, Canada Northumberland County Full time

Located an hour east of Toronto, the thriving Southeastern Ontario community of
Northumberland County has a rich history of agricultural production, world-class manufacturing, and economic viability. As the upper tier of municipal government, we weave together seven diverse yet complementary municipalities.

Currently, we are looking to fill the following vacancy:
**Customer Service Unit Supervisor**
Temporary, full-time position (12-month contract with the possibility of extension)

Reporting to the Manager of Ontario Works, you will primarily be responsible for coordinating, planning, organizing, and supervising the work of administrative staff of the Customer Service Unit. You will ensure the successful implementation of delivery standards as identified by the Community and Social Services management team. You will actively participate, cooperate, and assist other managers in the development of annual and capital operating budgets, and strategic and business plans. You will also lead special projects and ensure successful coordination and collaboration of programs and marketing initiatives.

**Qualifications & skills**:

- You have a University degree or College diploma in Social Services, Municipal/Public Administration or other related discipline.
- You have 3-5 years of progressive supervisory experience in human services or related fields.
- Strong understanding of municipal government, budget processes, and accounting principles.
- Demonstrated knowledge of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
- Knowledge of the Child Care and Early Years Act and the Housing Services Act, Residential Tenancies Act, Human Rights Code, Ontarians with Disability Act,

Ontario Works Act, Ontario Disability Support Program Act, and Occupational
Health and Safety Act considered an asset.
- Strong interpersonal, verbal and written communication skills.
- Strong presentation skills.
- Demonstrated ability to understand and supervise a team in a human services environment.
- Demonstrated understanding and experience in customer service standards, and appropriate management of crisis intervention, de-escalation and conflict resolution.
- Ability to analyze information and develop solution focused action plans.
- Experience supervising in a unionized environment is considered an asset.
- You are proficient in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) and working knowledge of SAMS, AIMS, GOS System, and Yardi would be considered an asset.

A valid Class G driver’s license with a clean abstract and access to a personal vehicle is required. A 3 year uncertified driver’s record obtained from Service Ontario must be submitted with your resume. **Resumes submitted without an acceptable driver’s abstract will not be reviewed.**

Human Resources
County of Northumberland
555 Courthouse Road
Cobourg, ON K9A 5J6
Fax: 905-372-3046

Please note that accommodations are available, upon request, to support applicants with disabilities throughout the recruitment process. Please call your request to 905-372-3329 ext. 2327. Alternative formats of this job posting are available upon request.

Information and Protection of Privacy Act.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From $37.51 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Experience**:

- Supervising: 3 years (preferred)

Work Location: In person

Application deadline: 2023-06-20

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