Bilingual Customer Service Agent

7 months ago

Cobourg, Canada Environmental 360 Solutions Full time

**Company Overview**

Environmental 360 Solutions Inc. recently (2021) purchased Chem-Ecol, a manufacturer and specialty blender of new and reclaimed (purified) industrial oils established in 1975. E360S-Cobourg provides purification services and expert advice to customers targeting optimal equipment performance and reliability while reducing their environmental footprint. The Cobourg Division currently serves manufacturers in Canada and the United States.

The Division is committed to providing excellent products and services to our customers produced in a safe workplace using innovative processes. We help to create opportunities for success for all of the people whose lives we impact. We have not had any recordable environmental incidents in our 47-year history. We are completing our 15thconsecutive year without a lost time accident. To have a significant and lasting impact on our community, we will double our size every five years.

Specifically, what makes this Division unique is:

- We have the quality and reliability of a large company.
- We have the customer service of a small company.
- We have people that will go above and beyond to ensure that the customer is satisfied.
- For many of our customers, we offer a better product at a better price with less environmental impact.

**Position Description**

You are passionate about the environment and looking to work with a company that provides “Trusted Environmental Management” solutions to help customers reduce their environmental footprint.

You embrace the 5 R’s:

- Refuse
- Reduce
- Re-use
- Re-purpose
- Recycle

and are motivated to help others do the same.

Your values align with ours:

- Can Do
- Friendly
- Conscientious
- Innovative
- Expert

You will collaborate with the Sales and Customer Service Teams to provide an exemplary customer experience to existing and new clients in a fast-paced growth company.

You take responsibility for your personal health and safety and welcome the opportunity to collaborate with a similarly minded team who is completing their 15thconsecutive year without a lost time accident.

**Position Responsibilities**
- You are selfless to share your knowledge about the company’s products/services and enjoy answering customer inquiries.
- You are detailed and accurate when processing orders and communicate customer requests clearly to your internal team.
- You enjoy problem solving, leverage your experience and are naturally curious to get to root of the issue and assist customers.
- Using your consultative selling style, you are confident upselling and excel at finding solutions for customers.
- You are a self-starter and proactively contact customers and prospect to follow up on outstanding orders and develop new leads.
- You remain calm under pressure, are a good listener and always act with professionalism, attributes to effectively handle customer complaints and dissatisfactions.
- Your analytical, time management and organizational skills will serve you well to:

- Collect customer feedback
- Formulate FAQ’s
- Identify, recommend, and implement Continuous Improvement initiatives
- You are keen to contribute to other related projects and duties as required
- Other duties as required

**Knowledge, Skills and Competencies**
- Bilingualism - French and English
- Experience dealing with customers in a B2B setting
- Strong problem-solving abilities
- Excellent written and verbal communication skills
- Computer skills - Microsoft Office (Outlook, Excel, Word, PowerPoint), CRM

**How To Apply**
- The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Bilingual - English & French (required)

Work Location: In person

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