Donor Relations Specialist

6 months ago

Kitchener, Canada United Way Waterloo Region Communities Full time

**Job Summary**:
Over the past two years United Way Waterloo Region Communities (WRC) has been revamping the way we work in our local community, from completely changing our funding model to be as responsive to community need as possible, to embarking on a new giving campaign “Campaign For a Cause” to connect individuals to the issues that matter most to them. We are looking for an energetic, passionate, community minded individual to join our team of committed fundraising professionals. This role comes with incredible opportunities to build relationships with individuals and organizations across the community to come together and raise support for the most pressing issues we are seeing today.

The Donor Relations Specialist will use their excellent communication and relationship management skills to excel in a fast-paced and rewarding fundraising environment. This role is responsible for working with United Way staff, internal and external volunteers, and community partners to grow the community fundraising campaign through stewardship and engagement of workplace campaigns, corporate partners, and individual donors. This position will strengthen existing relationships and develop new relationships using strong relationship management skills and practices and play an active role in developing and delivering the United Way Philanthropy strategy.

**Responsibilities**:

- **Donor/Workplace Management**:
**a. **Responsible for all activities within assigned accounts, managing relationships and ensuring effective and regular communication and proper client management

**b. **Leads the planning and execution of Campaign for a Cause fundraising strategies and tactics with workplace accounts, including developing and maintaining relationships with employee campaign managers, corporate contacts, and individual donors

**c. **Attends and/or facilitates community or virtual engagement activities (tours, volunteer days, simulations, guest speakers, campaign launches, updates, fundraising events, etc.)
- **Stewardship**:
**a. **Maintains and strengthens relationships with Employee Campaign Manager(s) and volunteers, corporate contacts, and leadership and individual donors within workplace accounts

**b. **Exemplifies outstanding client service practices and behaviours

**c. **Conveys the impact of donations to improve and enhance the relationship with existing donors and volunteers

**d. **Supports thank you and lapsed donor processes through Andar and data management.
- **Fundraising Strategy & Execution**:
**a. **Assists in the planning and execution of fundraising strategies and tactics for United Way WRC

**b. **Responsible for meeting financial and relationship targets within assigned accounts and with new donor acquisition

**c. **Assists in the identification, design, and implementation of new fundraising strategies to grow revenue with a focus on younger donors.

**d. **Generate new donor relationships by reaching out and engaging with prospective donors
- **Communications**:
**a. **Creates personalized donor and volunteer correspondence

**b. **Communicates with donors, volunteers, community partners and employees using verbal, written and digital techniques

**c. **Creates and delivers impactful and inspiring United Way presentations to a variety of audiences
- **Campaign Cabinet**:
**a. **Attends cabinet meetings, shares information related to workplace accounts

**b. **Communicates with cabinet volunteers, provides necessary information and supports related fundraising strategies and tactics
- **Process and Procedures**:
**a. **Independently tracks performance goals (financial and activity) in relational to overall campaign goals and provides weekly reporting on progress to goal completion

**b. **Tracks all communication and relevant information within the database in a timely manner

**c. **Assists with evaluating existing fundraising strategies and tactics, identifies and recommends new initiatives, assists with the development and implementation of new activities to increase the organization’s impact
- **United Way WRC Promotion**:
**a. **Represent United Way WRC (public presentations, social media, etc.)

**b. **Promote United Way values, brand and mission

**c. **Accompany the CEO/senior staff to meetings and events when required
- **Committee Participation/Leadership**:
**a. **Participates on cross-functional committees as necessary
- **Other**:
**a. **Other duties as assigned

**Job Skills/Qualifications (Knowledge, skills and abilities)**:

- Post-secondary education in related field or other relevant experience
- 1 to 2 years of work experience in a diverse fundraising/sales environment, preferably in the not-for-profit sector is an asset
- Excellent relationship skills - ability to build new relationships and maintain existing relationships is required
- Excellent communication skills (both verbal and written); both with internal and external individuals, including ability to present to a w

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