Client Coordinator
3 weeks ago
Position Title: Client Care Coordinator
Reports to: Practice Manager
Hours**:Monday to Thursday 9am-5pm **OR **Monday to Friday 9am-3:30pm**
- This position is a hybrid position of 2-3 days in office with the rest work from home_
We are a team of **awesome sex-positive therapists** who exclusively specialize in sex, sexuality, & relationships, including:
- Sexual functioning issues
- Relational issues and couples
- Ethical non-monogamy & kink
- Gender identity & sexual orientation exploration
- sexual trauma work
- Other sexuality issues such as sexual health, compulsive sexual behaviours, atypical sexual interests, and pretty much anything else around sex
- Trauma-informed and sex-positive care
**We are seeking a client care coordinator with a passion for sexual and mental health to support our administrative team and the day-to-day operations of our business**
**You’d be a good fit for our team if**:
- **You can communicate with compassion and curiosity**:
- You have an eye for the details
- You enjoy working on a team and collaboratively but also can work independently
- Can think quickly on your feet
- Are a problem solver
- **You’re passionate about mental health, sexual health, and social justice**:
- You have experience with Jane App, Clickup, Slack, Mailchimp, Grasshopper, and Google Drive (ideal but not a must have)
- You are a clear communicator and are open to receiving feedback
**OKAY, the nitty gritty Here’s what the duties and responsibilities include**:
- Matching and connecting inquiring clients with services at Allura and externally, including managing waitlists
- Handling billing for client sessions daily, including charging client cards and following up with unpaid invoices weekly
- Supporting clients with administrative, booking, and billing questions and concerns
- Open and close the office on in-office days, ensure office is in clean and stocked, and office organization
- Supporting clinicians with administrative-related questions (i.e., rescheduling clients if counsellor is sick, Slack questions, etc.)
- Interact and handle vendors (i.e., water, phone, etc.)
- Attending regular meetings with Practice Manager
- Other duties as assigned by owner as relevant to client and team care
**What we offer**:
- 100% employer covered health and dental benefits for solo coverage with the ability to add dependents
- 2 weeks paid vacation
- 7 wellness days for illness and mental health
- Hybrid model available (at least 2 days in office)
- Invitation to all educational workshops and trainings provided to our team
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week
**Salary**: $22.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Have you submitted a cover letter?
**Experience**:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Vancouver, BC
Expected start date: 2023-04-03
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