Bilingual Customer Service Representative
4 months ago
**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72 Independent retail stores under the TDG banner known as our Dealer Network, throughout Ontario. From humble beginnings, Tire Discounter Group has never wavered from the core values of providing quality products, great value, and exceptional service.
TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.
**Requirements**:
- 1-2 years of experience in a call center environment
- Effective oral and written communication skills in French and English
- Self-starter, who is able to work in a fast paced environment.
- Excellent organization skills.
- Must be able to multi-task and be detail oriented.
- Proficient in MS Office: Microsoft Word, Excel, Outlook
- Familiarity with Customer Relationship Management (CRM) systems and practices
- Ability to solve problems with a sense of urgency and execution
- Pleasant telephone manner
- Proactive approach
**Responsibilities Include**:
- Receives and manages calls from customers regarding TDG’s product line in a call center environment
- Record and update customer information, in and out calls, follow up, track next actions in system
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up
- Communicates with customers in a professional manner on a one on one basis to identify and asses customer needs, to promote and maintain customer satisfaction
- Proactively ensure customer’s demands and satisfactions are met or exceeded
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Open new customer accounts by recording account information. Maintains customer records by updating account information.
- Generate sales leads when possible and report to Business Development Managers (BDM)
- Liaison between all internal functions including BDM’s to ensure cohesive and optimal performance
- Ensure sales managers are informed of all unresolved complaints/inquiries
- Meet personal/customer service team targets and call handling quotas
**Why work at TDG**:
- Competitive wages and salaries
- Non-matching RSP plan with Canada Life
- Competitive Group Benefit Plan (Health & Dental paid by TDG)
- Bonus Program for all employees
- Service Awards Program
- Referral Hiring Bonus of $1,000.00 per referral
- Attendance Bonus for all hourly employees
- TDG wearables and merchandise
TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.
TDG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us and we will work with you to meet your needs.
**Benefits**:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Gloucester, ON K1J 0B3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Call center: 1 year (required)
**Language**:
- French (required)
Work Location: In person
-
Customer Service Representative
5 months ago
Gloucester, Canada BG Distribution Full timeBG Distribution is one of the fastest growing companies in Canada (we even made it on a top 500 growing companies list!) and we’re looking for some talent to help us keep that momentum going. We need someone to join our Ottawa team as a customer service sales representative. You don’t know anything about door hardware? No problem! We’re looking for...
-
Csr - Customer Service Representative
5 months ago
Gloucester, Canada 1-800 Radiator & AC Full time1-800 Radiator & A/C (a Driven Brands company) is seeking a qualified **Customer Service Representative **to join our growing team. Ø Knowledge/experience in Automotive is an asset Ø Excellent communication skills, both verbal and written Ø Strong computer skills with proficiency in Windows, Outlook, Word, Excel Ø Friendly and enthusiastic...
-
Customer Service Representative
5 months ago
Gloucester, Canada Bemac Collision Group Full timeThe Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. Reporting directly to the Shop Manager, The Customer Service Representative r is responsible for securing revenue by verifying and posting receipts; resolving discrepancies. **Job...
-
Customer Service Representative
5 months ago
Gloucester, Canada Bemac Collision Group Full timeThe Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. Reporting directly to the Shop Manager, The Customer Service Representative r is responsible for securing revenue by verifying and posting receipts; resolving discrepancies. **Job...
-
Bilingual Customer Service Representative
5 months ago
Gloucester, Canada Tire Discounter Group Inc. Full time**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72...
-
Customer Service
5 months ago
Gloucester, Canada FedEx Express Canada Full time**Job Description**: FedEx Express Canada has an open **Part Time Customer Service** **Representative **position in our **Ottawa** location. Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment. As a...
-
Customer Service Representative
4 months ago
Gloucester, Canada Enterprise Holdings Full timeThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...
-
Csr - Customer Service Representative
2 weeks ago
Gloucester, Canada Canadian Tire Gas Plus Full time**IMPORTANT** **READ CAREFULLY AND ANSWER ALL QUESTIONS** **Job Summary** Please read entire ad carefully. Looking for mature responsible customer service representative. Must be able to work independently. Position requires stocking, cleaning, light shoveling ,sweeping ,standing ,heavy lifting and excellent customer service skills. Must be...
-
Customer Service and Sales Representative
5 months ago
Gloucester, Canada Robertson Rent-All Full time**Build your Career at Robertson Rent-All** We are looking for a _**customer-oriented**_, _**motivated**_ individual to join our professional team as a **Customer Service and Sales Representative **at our **Findlay Creek **branch. **Why Work with Us? Perks!** - Competitive salary - Boots/Shoe Allowance + Safety wear - Safety-minded organization -...
-
Customer Service and Sales Representative
5 months ago
Gloucester, Canada Robertson Rent-All Full time**Build your Career at Robertson Rent-All** We are looking for a _**customer-oriented**_, _**motivated**_ individual to join our professional team as a **Customer Service and Sales Representative **at our **Findlay Creek **branch. **Why Work with Us? Perks!** - Competitive salary - Boots/Shoe Allowance + Safety wear - Safety-minded organization -...
-
Customer Support Representative
5 months ago
Gloucester, Canada Silver Linings Healthcare Full timeAct as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork - Process direct client payments - Issue client billings - Process third party billings (various payers) - Maintain proper documentation for third party billing purposes - Identify and action opportunities to improve client service - Create...
-
Customer Care Representative
5 months ago
Gloucester, Canada OMS Royal Drugs Full timeAs part of the Customer Care Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers. **Location**:Ontario Medical Supply (OMS) - Ottawa, ON **Reports to**:Manager, Customer...
-
Clerk, Customer Service
5 months ago
Gloucester, Canada AIMÉE BOUTIQUE Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - On-site customer service **Tasks**: - Answer inquiries and provide information to customers - Receive and log complaints - Receive payments - Sell merchandise - Answer clients' inquiries and provide information - Consult with clients after sale...
-
Retail Customer Service Representative
5 months ago
Gloucester, Canada The Brick Full timeIs this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of...
-
Engineered Sales Representative
5 months ago
Gloucester, Canada Power Precast Solutions Full time_**Are you are looking for a dynamic company with opportunity for growth and development? Does your background include experience in either precast concrete or construction or a strong B to B sales background? Do you “own” the results of your work and do everything in your power to make sure your clients are satisfied with the results? If so, we may have...
-
St. Laurent Full-time Customer Service
5 months ago
Gloucester, Canada Global Pet Foods Full timeHiring Full-time Guest Service Representatives focused on building the customer service experience and achieving positive store reputation, guest acquisition, and guest retention! Guest Service Representatives must be team players who will work to create a culture of positivity and growth. Previous and current personal experience with pets is an asset but...
-
Customer Service Representative-calling Qsr and
2 months ago
Gloucester, Canada ServiceOntario-Beaconhill Full timeResponsibilities: - Provide exceptional customer service to clients of ServiceOntario - Answer customer inquiries and resolve issues in a timely and professional manner - Maintain customer records and update account information as needed - Perform data entry tasks to update customer information in the system Qualifications: - High school diploma or...
-
Customer Support Junior
1 month ago
Gloucester, Canada Silver Linings Healthcare Full time**Key Responsibilities**: - Identify and action opportunities to improve client service - Create / maintain client contacts and customer cards and validate information with customers as required - Prepare quotes as needed - Other duties as assigned **Skills**: - Strong interpersonal and communication skills, both verbally and in writing, Bilingual...
-
Customer Support Junior
5 months ago
Gloucester, Canada Silver Linings Healthcare Full time**Key Responsibilities**: - Identify and action opportunities to improve client service - Create / maintain client contacts and customer cards and validate information with customers as required - Prepare quotes as needed - Other duties as assigned **Skills**: - Strong interpersonal and communication skills, both verbally and in writing, Bilingual...
-
Customer Support Junior
5 months ago
Gloucester, Canada Silver Linings Healthcare Full time**Key Responsibilities**: - Identify and action opportunities to improve client service - Create / maintain client contacts and customer cards and validate information with customers as required - Prepare quotes as needed - Other duties as assigned **Skills**: - Strong interpersonal and communication skills, both verbally and in writing, Bilingual...