Technical Support Analyst

2 weeks ago

Toronto, Canada Highbrow-tech Full time

**Role : Technical Support Analyst**

**Client: UBS**
- **Responsibilities**:

- Be a part of our Wealth Management Canada IT Business Application Support team in Toronto
- Interact very closely with front office users and associated Operations teams covering all of Canada
- You would have a high level of day to day interaction with the business stakeholders at all levels
- Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance
- Promote the overall stability of the systems through system monitoring and implementation of best practices to maintain production environment
- Conduct problem reviews with the relevant IT streams
- Responsible for team's process in incident and problem management according to ITIL standards and uphold high standards for timely issue resolution.
- Act as a strong gate keeper to the production environment and assess change impact, risk, and performance.
- You would have a high level of day to day interaction with the business stakeholders at all levels
- Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
- working knowledge within an infrastructure with continual process improvement management
- familiarity with performance and Capacity management
- **Mandatory Skills Description**:

- **Good problem solving and diagnostic skills**:

- Ability to support and deliver a high-quality service to the business**:

- Ability to work under pressure and manage multiple, concurrent / conflicting priorities.**:

- Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.**:

- Knowledge of ITIL incident and problem management**:

- Solid Windows knowledge, Linux knowledge is a plus.**:

- Basic knowledge in relational databases (Sybase, Oracle) / query (SQL)**:

- a confident communicator that can explain technology to non-technical audiences**:

- capable of understanding client / end user issues and translating this into problem statement for further investigations within IT**:

- experience in production system monitoring and scheduling tools**:

- ideally, 5+ years of experience within a Production environment hosted on Windows**:

- operational knowledge of Middleware platforms (MQ, IIS, tomcat)**:

- comfortable working independently, as well as in a team-oriented environment**:

- Good problem-solving and diagnostic skills**:

- Ability to support and deliver a high-quality service to the business**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $70.00-$75.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

**Speak with the employer**
+91 7036439638

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