Patient Services Assistant Manager
7 months ago
**About Winona**:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.
**About the role**:
Winona is seeking a dynamic **Full-Time Patient Services Assistant Manager** based in the US or Canada. As the Patient Services Assistant Manager, you will play a pivotal role in supporting the daily operations of our Patient Services Team, ensuring top-notch customer service, and assisting in driving team performance to meet organizational objectives. You will work closely with the Patient Services Manager, assisting in managing a team of representatives and implementing strategies to enhance efficiency.
**Responsibilities**:
**Staff Support**:
- Develop and manage staff schedules to ensure adequate coverage.
- Collaborate with team members to accommodate preferences and optimize efficiency.
- Handle and resolve personal issues with the team
**Absence Management**:
- Document staff absences and assist in arranging coverage to minimize disruption.
- Track off set hours
**Productivity Support**:
- Manage staff assignments to meet productivity goals.
- Aid in monitoring and tracking performance for improvement opportunities.
**Platform Assistance**:
- Support in monitoring activity across various platforms and addressing issues (tabs, IC usage)
- Work with the Patient Services Manager and Engineering to identify and troubleshoot administrative bugs
**Training**:
- Conduct comprehensive training for new hires
- Provide ongoing training for the Patient Services Team as required
**Calendar Support**:
- Block schedules for holidays to prevent calls from being scheduled
- Implement out-of-office messages in Intercom.
**Qualifications**:
- Bachelor’s degree in business administration, management, or related field (preferred).
- Proven experience managing a customer support team.
- Experience in Healthcare and Technology
- Strong leadership and interpersonal skills, with the ability to inspire and motivate team members.
- Ability to multitask and remain calm under pressure.
- Exceptional customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Decisiveness and attention to detail.
**What’s in it for You?**
As a valued member of our team, you’ll enjoy:
- Work wherever you choose
- Unlimited PTO policy.
- Non-working holidays per country of residence
- Medical/ Dental/ Vision insurance (US-W2).
- Referral bonuses
- Fun and casual work environment.
- Employee engagement activities and virtual gatherings.
- Joining a diverse, global team
-
Mva Patient Advisor
8 months ago
Remote, Canada Medical Marijuana Consulting Clinic - A Sensi Brands Company Full time**Position**: Full Time - MVA Patient Advisor **Location**: Richmond Hill, ON - Remote **Expected Start Date**: As soon as possible **Annual Base Salary Starting At**: $45,000 **About Medical Marijuana Consulting Clinic (MMC)** Medical Marijuana Consulting Clinic (a Sensi Brands company) is Canada’s leading provider of medical cannabis access and...
-
Patient Care Coordinator
2 weeks ago
Remote, Canada Insight Medical Imaging Full timeJob Description As a patient care coordinator, you play an integral role in ensuring that our patients and referring physicians are comfortable and welcomed into Insight Medical Imaging. As the first point of contact, you will ensure that we can continue to provide reliable, accurate and compassionate services to our patients, referring physicians and our...
-
Bilingual Patient Care Specialist
11 hours ago
Remote, Canada Shoppers Drug Mart Specialty Health Network Inc. Full time*Spécialiste bilingue des soins aux patients (Poste à distance)*Le Réseau de santé spécialisé (ou SHN, comme nous l’appelons) est une division en plein essor de Pharmaprix qui fait preuve d’un solide esprit d’entreprise. Nous sommes fiers de posséder une culture de travail sensationnelle et d’évoluer dans un environnement très agréable!...
-
Health Information Management Specialist
7 days ago
Remote, Canada Collingwood General and Marine Hospital Full timeAbout Collingwood General and Marine HospitalCollingwood General and Marine Hospital is a 84-bed hospital located in Collingwood, Ontario. We serve over 74,000 permanent residents and 3.5 million annual visitors to the communities of Wasaga Beach, Collingwood, Clearview, and the Blue Mountains.Salary Range:$37.598 - $38.017 per hourJob Description:We are...
-
Associate Director, Patient Recruitment/directeur
7 months ago
Remote, Canada Innovaderm Research Full timeThe Associate Director, Patient Recruitment defines recruitment & retention strategies and tactics, which are site and patient centric, as well as explores and implement innovative patient recruitment and site engagement strategies in close collaboration with both internal and external stakeholders and specialized patient recruitment vendors (when...
-
Administrative Assistant
2 weeks ago
Remote, Canada Recover@Home Full timeWe are seeking a remote, part-time administrative assistant. This may include: Invoicing and expense filing Online management tool for a telehealth platform (move/add/change clients, users, scheduling, billing) Check inventory and assist with ordering of medical supplies and materials EMR documentation/medical record maintenance Billing and coding Complete...
-
Patient Experience Representative
7 months ago
Remote, Canada PocketHealth Full timeWe’re looking for an independent, self-motivated, and ambitious **Patient Experience Representative **with a sincere passion for healthcare to help us grow and directly support patients in their care journey. This isn’t your average Customer Support role. Empathetic and timely support for our patient population is at the heart of what we do and we view...
-
Program Manager
1 day ago
Remote, Canada Phreesia Payment Services Full timeJob Description: Phreesia is looking for a skilled Program Manager to support our customer facing product and engineering teams and initiatives. You will be responsible for the success of a specific area of the department’s strategy of projects to support Phreesia’s product. This is an exciting and fast-paced role and stems from growth and expansion as...
-
Case Manager
3 days ago
Ontario, Remote, Remote, CA Bayshore HealthCare Full timeJob SummaryTo be an expert point of contact offering case management support services to patients. Assist the patients, physicians, and nurses with the completion of all program-specific paperwork. Act as a resource to physicians who are prescribing medications and patients who need on-going support. The Case Manager is instrumental in removing any...
-
Financial Specialist
7 months ago
Remote, Canada Home and Community Care Support Services Full time_CARE AND BE CARED FOR - THIS IS YOUR HOME_ Are you an experienced Financial Specialist that enjoys creation, analysis and accurate processing of financial and statistical reporting? Are you seeking a financial profession within the healthcare sector? **If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative...
-
Cerner Patient Registration
2 days ago
Remote, Canada Tegria Full time**Scope of work**: - Gathering build data and workflow requirements for clinic-specific Cerner Scheduling build - Creation and maintenance of Data Collection Workbooks (DCW’s) - Design of clinic build Build using Cerner Millennium Scheduling Tools - Documenting changes in user processes, assisting with business process re-design - Assisting in creation of...
-
Real Estate Administrative Assistant
7 months ago
Remote, Canada SR Services Full time**Administrative Assistant in Real Estate** **Responsibilities**: - Booking appointments/showings, adding confirmations to calendar - Handling inquiries from potential prospects - Assisting with drafting listings/offers/preparing amendments/waivers - Organizing weekly schedule to be more efficient - Maximizing the usage of the CRM inputting all clients...
-
Bilingual Customer Service Representative
7 months ago
Remote, Canada Abba Medix Corp Full time**Job description** **Company Overview**: Abba Medix Corp (Abba) is a Licensed Producer in Pickering, Ontario. Abba focuses on distributing a wide variety of premium quality, medical grade cannabis products for medical clients seeking safe solutions for their common to complex health and wellness needs. Abba has an opening for a Bilingual Customer Care...
-
Customer Service Representative
7 months ago
Remote, Canada ICS International Conference Services Full timeGOLD Online Learning Education (GOLD) is seeking a Customer Service Associate to join our team! On a given day, approximately 70% of your time will be dedicated to acting as the primary point of contact with our customers who may require assistance with their registration or navigating our websites. The additional 30% of your time will go towards supporting...
-
Immigration Assistant
4 days ago
Remote, Canada CA Pathway Immigration Services Full time**Company description** CA Pathway Immigration Services is a reputable immigration consulting company with over 15 years team experience. The firm mostly deals with Hong Kong and the Chinese Community. Our company provides immigration services to help families and individuals to settle in Canada. **Job description** As an Immigration Assistant, you...
-
Bilingual Customer Service- Health Care
3 weeks ago
Remote, Canada McKesson Full timeMcKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...
-
Manager, Market Expansion
7 months ago
Remote, Canada VISTA SERVICES Full time**Manager, Market Expansion & New Product Specialist** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and...
-
Rehabilitation Service Specialist
7 months ago
Remote, Canada WCG Services Full time**Who we’re looking for**: **Rehabilitation Service Specialist - Case Coordinator** **Program**: RSVP **Status**:Permanent Full-Time **Location**:West Region - BC, AB, MB, SK Like WCG, you believe in the power of work to transform lives. As a Rehabilitation Service Specialist - Case Coordinator, you’ll be responsible for the receipt of new...
-
Quality Assurance Manager
3 days ago
Remote, Canada Proton Intel Full time**ProtonIntel - Quality Assurance Manager** ⠀ **About Us**: At ProtonIntel, we are building the first real-time, continuous potassium monitoring wearable, allowing clinicians to treat and manage kidney disease patients more safely and precisely. Life-saving treatments that cannot be deployed when patients have dangerous K+ levels today will be unlocked...
-
Clinical Application Specialist Manager
2 weeks ago
Remote, Canada Fresenius Medical Care Canada Full timeFresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...