Case Management Caseworker

2 weeks ago

Regina, Canada Regina Open Door Society Full time

**Regina Open Door** Society**

**Case Management Caseworker (Two Positions) Part -Time Term**

**Closing date: April 25, 2024 Internal/External (Term)**

The Regina Open Door Society (RODS) is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services that enable them to achieve their goals and participate fully in the broader community.

We are located in the City of Regina on Treaty 4 land, which is recognized as the traditional territory of the nêhiyawak/Cree, Nahkawē/Saulteaux, Anihšināpēk, Dakota, Lakota, Nakoda, and the homeland of the Métis Nation.

The Regina Open Door Society Inc. is seeking a qualified individual to staff two part -time Term positions of Case Management Caseworker from May 1,2025 until March 31, 2025.

**Position **Summary**:
The Case Management Support Services Support Case Worker position assists Government Assisted Refugees (GARS) in their settling and integration process in the city of Regina. The position provides one on one support including settlement counselling, information & orientation, assistance with accessing health services, housing assistance including home visits and outreach and other activities aimed at helping GARS clients acclimatize themselves to their respective neighborhoods and community. The primary focus of the role is assisting clients through the initial stages of settlement and integration process in Canada.

**Responsibilities**

Client Services
- Maintain an active caseload of 25 to 50 individuals
- Review the needs assessments for Government Assisted Refugees (GAR's) provided by the Case Management Triage Center
- In collaboration with clients Identify short and long-term settlement goals
- Conduct individual group orientation sessions with Government Assisted Refugees
- Conduct friendly home visits as required to re-assess client needs
- Refer clients to group activities that may include: social events, group discussions, conversational circles, etc.
- Arrange appointments, interpretation services and accompany newcomers as needed
- Develop, design and maintain a list of general program & activity resources
- Conduct and publicize group sessions and activities for group participants
- Work closely with service providers to ensure seamless service referrals and follow-ups
- Refer clients to services that address settlement needs including Community Connections, Settlement (internal and external) and other required services
- Develop and cultivate relations and partnerships with the community (building capacity)
- Develop and cultivate relations with recreational groups and organizations
- Conduct client support services exit Interviews
- Participate in case management meetings

Other Duties
- Participate actively in all mandated training, staff meetings and workshops
- Maintain and submit accurate tracking documents and monthly reporting updates to the supervisor
- Maintain appropriate database records and files pertaining to settlement services provided to clients
- Ensure proper and confidential handling of all client information and files
- Operate by following the policies, guidelines, and protocols of the program and partner organizations
- Accept other duties as assigned

**Desired **qualifications/Education**:
**Education**:
The minimum level of education required is a Community College Diploma preferably in Social Services, Counselling, Psychology, or related fields.

**Experience**:
Minimum of two year of experience in working with newcomer families, including adults, children youth & seniors and working in partnerships with other health and community agencies.

Physical/Manual Competencies:

- Ability to operate normal office equipment such as computers and printers
- Keyboarding skills

Cognitive Competencies:

- Ability to read and communicate straightforward and routine information to clients, CCLC staff, school staff and other partners
- Ability to read and authenticate client documents
- Ability to prepare standard reports, forms and program statistics

Social Competencies:

- Ability to demonstrate anti-oppressive practices
- Ability to provide trauma and violence informed care
- Ability to demonstrate a commitment to respond to clients' requests and needs on time
- Ability to communicate effectively both in individual and in group settings
- Ability to work effectively as part of a team
- Ability to work in partnerships and collaborative relationships across different stakeholders

Operational/Technical Competencies
- An appropriate level of proficiency in the principles and practices of newcomer services, group facilitation and community development
- Basic digital and computer skills

**Other **Requirements**:

- Valid Class 5 Drivers License
- Access to a vehicle
- Clean drivers abstract

**Job **Characteristics**:
Decision Making:

- Makes major program-related decisions in consulta

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