Manager, Residential Lending

7 months ago

Mississauga, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

We’re looking for our next Manager, Residential Lending. Could it be you?
Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Thinknsure Ltd., and Zolo Ventures Ltd.

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

What’s it like working as a Manager, Residential Lending at Community Trust Company?
The Manager, Residential Lending is responsible for managing a team of Mortgage Underwriters and/or Mortgage Fulfillment Specialists in an environment focused on service and operational excellence. The position plays an important role in the compliance, risk and credit management of the business by ensuring full adherence to CTC’s policies, procedures and regulatory requirements. This role is responsible for team development and ensuring goals are met which, in turn, successfully contributes to the overall corporate results.

Need more details? Keep reading...
Business Operations
- Work in collaboration with the team to closely manage pipelines, collect outstanding documentation needed to satisfy the requirements as stipulated in the commitment and close deals on a timely basis.
- Provide the effective leadership, oversight, tools and support that the Underwriters and Mortgage Officers need to be successful with the day-to-day operations
- Responsible for consistent adherence to predetermined Service Level Agreements.
- Together with the Credit Quality Assurance Specialist, support effective compliance, risk management and risk controls in the origination of the residential mortgage business portfolio by exercising consistent, objective and sound credit decisions in accordance with risk appetites, policies and procedures.
- Conduct analysis on declined and canceled deals to identify trends and recommend solutions to minimize lost opportunities.
- Successfully contribute to the Residential Lending results, ensuring that growth and profitability targets are being met.
- Together with the Director and Senior Manager, develop and implement strategies for growth and profit maximizing opportunities.
- Develop and strengthen a network of mortgage broker relationships.
- Manage escalations from brokers and CTC Business Development Managers and act as point of contact when necessary.
- Maintain up to date knowledge of the competition, industry trends and market conditions.
- Ensure that all records are stored and retained to meet Company standards.
- Provide effective complaint resolutions as per complaint handling process.
- Continuously identify and execute best practice process improvements, eliminate redundancies and identify system and/or reporting needs.
- Ensures, through effective oversight, the proper implementation of policies, procedures and controls pertaining to Residential Mortgage Lending, Anti-Money Laundering, Know Your Client, Privacy, Complaints Handling and Regulatory Compliance Management, as required by regulations.
- Through coaching and oversight, promotes a strong risk culture by ensuring that the effective implementation of regulatory policies and procedures are embedded in the performance assessment of all staff.

Managerial Leadership
- Champion and emanate our mission: WE CARE deeply about helping Canadians and each other.
- Foster a resilient workplace and culture that is aligned with Community Trust’s vision and values
- Inspire and motivate direct reports to do their best; provide creative thought leadership while also listening, engaging others to participate and promoting innovation across the organization.
- Lead by example by performing at high levels across all competencies.
- Effectively manage performance, including the establishment of clear goals and expectations, coach team mem

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