Field Service Technician

5 months ago

Quebec Province, Canada WEINIG HOLZHER Canada Full time

**Job Summary**

The Field Service Technician is responsible for service, installation, and support of Holzher and Weinig equipment for the furniture, cabinet, millwork, moulding, lumber and other related industries.

**Primary Areas of Responsibilities**
- Responds to customers in a pleasant, professional, and timely manner
- Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
- Diagnose errors or technical problems and determine proper corrective actions
- Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing
- Assist customers to achieve optimum efficiency and machine reliability
- Updates job knowledge by participating in educational opportunities; reading professional industry publications
- Development of Weinig Holzher Canada’s service business
- Other duties as assigned

**Education, Experience, Skill and Requirements**
- Bilingual fluent read and write French and English
- Mechanical, electrical/electronics skills with industrial/capital equipment
- Experience with computers, pneumatic and hydraulics
- Drive systems, PLC, programming logic
- Experience in the woodworking industry a plus
- Class 5 Driver’s License with a clean driver abstract
- Provide a reliable vehicle for business use appropriate of a service technician
- Ability to adapt to changing priorities and processes, work effectively under pressure
- Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
- Ability to take direction and offer positive feedback
- Standard hand tools required
- Lift and carry weights of 50 pounds or more
- Ability to work on all components of equipment, above, below or around
- Ability to work independently and make decisions combined with the ability to work as part of a team and share information
- Excellent customer service skills
- Strong time management and organization skills with a keen attention to detail
- Valid Passport for out of country travel
- Maintain required immunizations and vaccinations for domestic and international travel

**Working Conditions**
- Possibility of exposure to flammable substances, Dust particulate, load noise
- Work “on call” or outside of regular hours if required
- Long periods of, sitting, standing, crouching, lifting and bending
- Travel on short notice and for extended periods may be required

**Health and Safety**

Safety is critical in all Weinig Holzher Canada Operations and this position plays a key role in ensuring the safety of Weinig Holzher Canada staff, customers, the public and the environment by being a leader in safety behaviour and communication. Employees are expected to:

- Complete safety training as required
- Complete code of conduct training
- Act in accordance with Health and Safety Legislation and Practices
- Act in accordance with company safety policies and practices
- Wear PPE as required

**This position is Safety Sensitive and requires compliance with Weinig Holzher Canada’s Drug and Alcohol Policy.**

**Salary**: $60,000.00-$100,000.00 per year

**Benefits**:

- Automobile allowance
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

**Language**:

- English and French (required)

Willingness to travel:

- 50% (required)

Work Location: On the road

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