Business Process Consultant

3 months ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

**This is a **hybrid role with an expectation to be in the Toronto office a minimum of 2-4 days per week**

Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance. BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

**Job Purpose and Mandate**

This reports into the Investments Process team, POINTE. The team is accountable to support and continuously improve retail investments processes in P&C branches, as well as to lead transformational digitization initiatives and regulatory projects as assigned.

The Business Process Consultant will lead the execution of specific projects and continuous process improvement opportunities.

The team’s focus is on delivery of medium to large projects that increase operating model efficiency, reduce frontline pain points and improve the user experience. This includes leading current state diagnostics, scoping and defining future state, and involvement in labs, pilots, and implementation.

We’re looking for someone who is passionate about streamlining and digitizing sales, service and operational processes to improve our customer and employee experience.

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

**Core accountabilities**:

- Collaborates in the design, implementation and management of core business/group processes.
- Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
- Streamlines, simplifies and continuously improves existing processes.
- Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
- Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards
- Looks for opportunities to eliminate, simplify and automate processes. Recommends changes to streamline and integrate processes to improve efficiency.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.
- Ensure that process design reflects current business strategy and business requirements and supports the Bank’s end-state digital vision
- Acts as a trusted advisor to assigned business/group.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Identifies emerging issues and trends to inform decision-making.
- Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.
- Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
- Resolves issues regarding processes that are raised from all sources/stakeholders.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the change/communication plan designed to positively influence or change behavior; develops tailored messaging; and identifies appropriate distribution channels.
- Manages change by actively engaging with senior stakeholders, acts as change agent, influencing others to implement appropriate methodologies, diagnose barriers to project success and facilitate resolution.
- Works collaboratively with cross functional enterprise teams on multiple engagements consistent with matrix management
- Builds strong relationships with other areas of the Bank such as Product groups, operations support teams, Finance, IT, Legal, etc.
- Creates and delivers presentations summarising findings and recommendations to business partner executives and senior management.
- Monitors and tracks performance; and addresses any issues.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Breaks down strateg

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