Manager, Claims Centre

2 weeks ago

Saskatoon, Canada Saskatchewan Government Insurance Full time

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
- Out-of-Scope

_ _In this role you will manage and monitor claims handling activities, provide direction to frontline employees on complex claims and ensures that claims are investigated and settled in accordance with applicable insurance legislation, programs, policies, procedures and customer service targets.

Key Accountabilities
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

Claims Management- Ensures that customer service is provided in accordance with established claims customer service targets and assists in developing customer service initiatives.-
- Oversees the processing, investigation and settlement of claims, ensuring that corporate standards and procedures are followed and that claims are equitably settled.-
- Investigates and provides input on ministerial and head-office inquiries.Approves large loss audits and payments.-
- Provides technical advice and direction to employees.-
- Conducts claims reviews and audits.People Leadership- Builds a high performing workforce by actively leading human resource activities.-
- Ensures development of divisional succession plans.-
- Builds a culture of empowerment and accountability to effectively deliver on strategic vision and corporate strategies, ensuring integration with employee performance development and career development plans.-
- Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.External Relationships- Develops and maintains good working relationships with external contacts, including agents, brokers, repair and restoration firms, tow firms, independent adjusters, law enforcement, fire departments and/or medical, legal or expert consultants.-
- Develops and maintains good working relationships and effective communication with internal areas outside of the claims branch.Customer Experience Management- Manages, monitors and evaluates the customer experience, ensuring it meets divisional and corporate expectations.-
- Provides direction, advice and guidance to frontline employees on complex customer transactions.-
- Receives and resolves escalated customer inquiries.-
- Oversees and assists with the delivery of face-to-face, phone and electronic customer interactions.Branch Administration- Manages and approves employee expenses in compliance with corporate policies.-
- Manages the branch facility in partnership with Facilities Management.Corporate Management- Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.-
- Manages risk in area of authority.-
- Prepares, reviews, manages and/or approves departmental/divisional budgets.-
- Prepares decision requests, decision and/or information items and/or SGI board items.-
- Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements.-
- Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.-
- Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.-
- Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations within the span of control, and communicates the importance of internal controls to staff.Education and Experience- Four-year degree from an accredited post-secondary education institution in a relevant field of study such as business or social sciences.-
- Eight years’ experience comprised of 4 years of leadership and 4 years’ experience in claims adjusting.Knowledge, Skills and Abilities- Knowledge of the corporation’s applicable lines of insurance.-
- Knowledge of the principles and practices of insurance and claims methods and procedures.-
- Knowledge of, and skill in the interpreting, The Automobile Accident Insurance Act, The Traffic Safety Act and the Snowmobile Act and related regulations.-
- Knowledge of the insurance industry.-
- Knowledge of organizational units and how they interact to support the corporation’s operations.Behavioural Competencies
- Leader Level 3 - Applies (Team/Dept)- Accountability - Provides Direction and Sets Expectations-
- Business Acumen - Applies Broader Business Metrics and Understan

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